CHECKER - Fiesta Mart : Job Details

JOB BRIEF

The Checker's main job responsibility is to checkout customers' purchases accurately and efficiently by recording the sale of all items, collecting payment for items, and providing a positive customer service experience for the customer.

JOB DUTIES

* Greet, assist, and thank all the customers in a prompt, courteous, and friendly manner.

* Checkout customer purchases using scanner/key board.

* Assist customers unload their cart on conveyor belt.

* Weigh certain items.

* Type in product codes for items that won't scan or codes for weighable items

* Able to recognize different products from various departments.

* Clean/maintain check stand area.

* Keep work area free from safety hazards and report any hazards found to management.

* Determines cash back transactions and verifies change to be given is correct.

* Completes necessary paperwork for opening and closing procedures.

* Count money for periodic pickups.

* Obtains change before running out.

* Sack customer's groceries as needed.

* Knows all forms of payment including food stamps, WIC, credit cards, debit cards, checks or cash.

* Orally communicate with customers and co-workers on products, prices and method of payment.

* Deals with upset customers and notifies the appropriate person to resolve conflicts.

* Understands the procedures for directing customers in obtaining refunds, returns, or exchanges.

* Discreetly notifies managers of items needing attention.

* Deals with multiple customers professionally.

Secondary Job Duties:

* Keep bag racks filled and maintained.

* Put up discarded or returned merchandise.

* Stock front end candy, gum and tobacco products.

* Return carts to corral.

* Present favorable impression in dress, personal hygiene and business attitude.

* Notify management of associate theft, customer shoplifting, unauthorized mark downs or property defacement.

* Other duties assigned by management.

QUALIFICATIONS

* Prefer a minimum of High School diploma or GED equivalent, some college would be helpful.

* Demonstrate basic math skills to give change or count down till for pickups.

* Excellent customer service skills.

COMPETENCIES

Never- 0%, Occasionally- 1-33%, Frequently- 34-66%, Continuously- 67-100%

Physical Demands:

* Occasionally-Carrying up to 35 lbs., stooping, kneeling, and crouching.

* Frequently- Walking on tile/concrete, balancing, bending, pushing up to 35 lbs, talking, and smelling.

* Continuously-Standing on tile/concrete, pulling up to 35 lbs., lifting up to 35 lbs., reaching above waist/overhead, seeing, hearing and manual dexterity.

Safety Risk Factors:

* Occasionally-Loud noise, slippery or cluttered floor surface, contact with sharp objects, contact with skin irritant, nuisance dust, fumes, sprays, and hazardous cleaning solutions.

* Continuously- Twisting of back and neck.

Other:

* Working environment involves inside with controlled temperatures.

* Varied, irregular schedules.