Cherokee_Hotel Houseman/House Person - The Burks Companies : Job Details

HOTEL HOUSEMAN (Hotel Room Cleaning/Support and Laundry)

The Burks Companies, Inc. || Performance is Everything

The Burks Companies (TBC) is a leader in providing a wide range of facilities and operations support services to 4-5 Star Hotels and Resorts we manage the cleaning of Casinos and Resort, provide staffing, housekeeping, stewarding, banquets laundry and facility support services to the absolute best clients in the Hospitality and Gaming Industries. TBC offers each employee a comprehensive benefits program, opportunities for growth and more. Learn more at www.theburkscompanies.com.

Hotel Houseman (Hotel Room Cleaning/Support and Laundry)

A Hotel Houseman is responsible for cleaning guest rooms, picking up and delivering linens/laundry and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service.

Must be at least 21 years old.

Essential Duties and Responsibilities:

• Provides professional and courteous service at all times
• Run supplies and service items to guest-rooms as requested.
• Dusts, vacuums and overall maintains all public areas, hallways, elevator landings, stairwell areas and other spaces assigned
• Polishes metalwork and furniture
• Collects soiled linens for laundering and received and stores linen supplies in appropriate locations. Assists with laundry department needs upon request
• Vacuums floors
• Removes and disposes of trash

Job Duties:

• Customer Service Responds promptly to customer needs, requests for service and assistance. Respond to special requests from guests.
• Team Work Treats people with respect. Keeps commitments. Upholds organizational values. Assists with preventative cleaning programs as assigned.
• Quality Demonstrates accuracy and thoroughness; monitors own work to ensure quality. Maintains cleanliness of storage room and stock carts.
• Safety and Security Observes safety and security procedures; reports potentially unsafe conditions; uses chemicals and equipment properly. Wears gloves while cleaning guest rooms. Responsible for any assigned keys and for following key control policies.
• Compliance Report all lost and found articles and maintenance issues to supervisor. Reports all Do not Disturbs and Refuse Services to supervisor.

Education & Experience:

• High School diploma or equivalent is preferred. Six months previous housekeeping/houseman experience is a plus

Knowledge, Skills & Abilities:

• Working knowledge of various cleaning equipment, vacuum cleaners, tools and fixtures
• Ability to work quickly under pressure
• Ability to follow direction and instructions
• Guest service oriented; ability to adhere to TBC's Quality and Operations Standards

Physical Requirements:

• Frequent walking and standing for entire length of shift
• Frequent bending, stooping, reaching, kneeling, and carrying
• Use of hands to operate cleaning equipment and complete a variety of cleaning duties
• Occasionally required to lift and/or move up to 50 pounds
• Visual acuity sufficient to inspect cleanliness of surfaces

THIS COMPANY IS AN EQUAL OPPORTUNITY EMPLOYER