Chief Information Officer - Redwood Credit Union : Job Details

At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.

As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.

Why work for Redwood Credit Union?

• 37th largest credit union in the U.S. and the largest financial institution based in the North Bay
• Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial
• Recognized by Newsweek as one of America's Best Credit Unions 2024
• Recognized by Forbes as one of “America's Best Small Employers 2023
• Voted Best Places to Work in the North Bay 19 years in a row
• World-class Employee Engagement scores
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Industry leading Net Promoter Scores across the U.S.

Join us and discover why you'll love working at Redwood Credit Union!

The Chief Information Officer (CIO) is responsible for leading and managing all technology initiatives within Redwood Credit Union (RCU). This includes ensuring the security, integrity, and availability of all data and systems, overseeing IT infrastructure, and driving strategic technological planning aligned with the Credit Union's long-term goals. The CIO will provide leadership in developing and implementing policies and procedures that promote efficiency, integration, and innovation across the organization, both for internal operations and Member-facing services. The CIO will also serve as a strategic partner to the Senior Leadership Team (SLT), advising on the technological impact of business decisions and ensuring robust cybersecurity programs to protect Member information.

A list of the Essential Functions for this role are below.

• Partner with the Senior Leadership Team to align Redwood Credit Union's technology strategies with business objectives and goals.
• Lead the development of a comprehensive IT strategy, supporting the credit union's business model, growth initiatives, and regulatory compliance requirements.
• Ensure the confidentiality, integrity, and availability of all data and systems within RCU by establishing effective IT governance frameworks and policies.
• Oversee the integration of technology across RCU's departments, focusing on process automation, system efficiency, and innovative solutions to enhance Member services.
• Lead the development and management of enterprise-wide information security strategies to protect RCU's technology systems and sensitive Member data.
• Serve as a liaison to external entities such as regulators, auditors, vendors, and technology support firms, ensuring RCU's IT operations comply with relevant laws and industry standards.
• Represent Redwood Credit Union at internal and external functions to promote its commitment to technology, data security, and the communities it serves.
• Attend and actively participate in Board meetings, SLT meetings, and strategic planning sessions, providing technology insights to drive informed decision-making.

Planning

• Translate Redwood Credit Union's strategic and tactical goals into actionable IT strategies and operational plans.
• Lead the development of short- and long-term goals for IT infrastructure, cybersecurity, and technology investments.
• Collaborate with other departments to ensure technology solutions align with business objectives, ensuring seamless integration across the organization.
• Manage the IT budget, ensuring efficient use of resources and cost-effective solutions that support both operational and strategic needs.
• Evaluate the technological impact of new programs, projects, and regulatory changes, advising on their feasibility and potential risks.
• Develop and implement measurable action plans to track progress against technology initiatives and goals.

Program Management

• Lead the operations of the IT department, including infrastructure management, cybersecurity, application development, and system integration.
• Develop and implement policies and procedures that ensure high-performance technology systems and effective project management.
• Manage the recruitment, training, and development of IT staff, fostering a culture of innovation, efficiency, and teamwork.
• Oversee the performance evaluation of direct reports, ensuring their skills align with RCU's technology needs and strategic direction.
• Provide guidance and leadership to direct reports, setting clear expectations and aligning their efforts with organizational objectives.
• Review performance reports and recommend adjustments to improve IT efficiency and productivity while keeping costs within budgetary constraints.

Non-Essential Functions

• Serve as a staff liaison to various board committees.
• Establish and maintain relationships with community organizations, participating in local events to promote Redwood Credit Union's commitment to technology and community involvement.
• Perform other duties as assigned.

Supervisory Responsibilities

• SVP/Information Technology
• Extensive experience managing technology infrastructure and operations for a financial institution, with expertise in both internal and external technology systems.
• In-depth knowledge of IT governance, security protocols, and financial institution technology practices.
• Strong leadership abilities, with a proven track record of successfully managing complex IT projects and cross-functional teams.
• Deep understanding of relevant regulations, laws, and compliance requirements for technology in the financial services industry.
• Strong communication, negotiation, and public speaking skills, with the ability to collaborate effectively with diverse stakeholders, including executive leadership, vendors, regulators, and board members.
• Ability to analyze business challenges, identify technology solutions, and implement strategies that drive business success.
• Proficiency in operating technology management systems, computer software, and network administration.
• Exceptional problem-solving skills, with the ability to evaluate alternatives and recommend effective solutions.
• Strong ability to manage multiple initiatives simultaneously, prioritize efforts, and meet deadlines.
• Ability to lead, mentor, and develop a high-performing IT team.

Physical Requirements

• Ability to sit/stand for extended period while working at a computer or attending meetings.
• Manual dexterity to operate office equipment such as computers, phones, and printers.
• This position requires occasional travel to other office locations, and some evening or weekend work may be necessary to meet project deadlines or attend events.

The ideal candidate has a bachelor's degree in computer science, information technology or closely related field, with a minimum of fifteen years' experience managing IT infrastructure and operations, and a minimum of five years' experience at a senior management level.

Compensation

Base starting range: $400,000 to $453,000 annually, commensurate with experience.

Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

Redwood Credit Union offers a robust benefits package to our eligible employees including:

• Competitive medical, dental, and vision insurance, mental health offerings
• Employee performance incentive plan
• Salary Advancement– Merit increase based on performance
• 401(k) program with employer match
• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!

RCU Discounts and Perks:

• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans
• RCU employees are eligible for a 1% discount on all recreational or boat loan products
• 2% discount off Visas and LOC Loans through RCU
• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.
• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.
• 0% interest on garment, fitness, or home office equipment loan of up to $500
• 100% financing for employee purchased homes!

Executive

Full-time

Management, Information Technology, and Strategy/Planning

Banking, Information Services, and Financial Services