Chief of Member Services - Confidential : Job Details

Chief of Member Services

About the Company

Pioneering public pension fund

IndustryGovernment Administration

TypeGovernment Agency

Founded1945

Employees201-500

Categories

• Employee Benefits
• Financial Services
• Government
• Retirement
• Insurance Funds
• Worker's Compensation
• Finance
• Funds

About the Role

The Company is seeking a Chief of Member Services to join their executive leadership team. The successful candidate will be a high-performing leader with a strong focus on superior member service, quality assurance, and organizational excellence. This role requires a cross-functional leader who can also be a hands-on contributor, engaging in talent management and making data-driven decisions. The Chief of Member Services will be responsible for modernizing service efforts, implementing industry best practices, and leading a strong quality assurance program. The ideal candidate will be a confident and inspiring leader, embodying the core values of the organization and motivating employees to enhance customer service. A participative and collaborative work style, along with effective organizational change management skills, is essential.Applicants for the Chief of Member Services position at the company must have a Bachelor's degree in public or business administration, or a related field, and a minimum of 3 years' of professional-level experience in fiscal or pension benefits administration, including at least one year in a supervisory role. A Master's degree or a Certified Employee Benefits Specialist (CEBS) designation is beneficial. Deep knowledge of the state of California's County Employees Retirement Law (CERL) is highly desirable. The role demands a leader with a strong work ethic, a warm personality, and a good sense of humor. The Chief of Member Services will ensure the timely and respectful provision of information to the association's members, who have dedicated their lives to serving the community.

Hiring Manager TitleChief Executive Officer (CEO)

Travel PercentLess than 10%

Functions

• General Management
• Strategy
• Operations