Chief of Staff - Global Commercial Services Technology - American Express : Job Details

DescriptionYou Lead the Way. We've Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. About the Role The GCST Chief of Staff, directly supports the Senior Vice President and Unit CIO in Global Commercial Services Technology (GCST). Within GCST, we are a team of technology leaders driving solutions in commercial payments servicing customers across the globe from Small & Medium Enterprises to Global & Large Accounts. The Chief of Staff will play an important role in working across the leadership team on colleague experience, talent development, and strategic projects that help ensure the objectives of the portfolio are met. A successful candidate is a strong storyteller who can rapidly turn strategic direction into action, help us maintain a fast operating rhythm, and is excited to foster an innovative, collaborative, and inclusive team culture. They will possess outstanding thought leadership, strategic thinking, communication, and organizational skills, and will have a proven record of excellence operating independently and within a high performing team environment. Key responsibilities include: The overall efficiency and management of the GCST Executive Office End-to-end coordination of key meetings, including setting the agenda, crafting compelling meeting content and presentations to staff and senior business partners, and facilitating leadership team events Manage business planning and central processes driven through the Unit CIO's office (e.g. department budgeting and forecasting process, performance and talent processes, etc.) Lead our Colleague Engagement Program, which includes three pillars: Colleague Learning & Development, Investing in our Leaders, and Team Building & Engagement Proactively seek formal and informal feedback from employees to ensure maximum employee engagement and improve leadership effectiveness Support SVP as NYC Tech Site Lead, partnering with Real Estate and other groups in Technology to maximize the in-person colleague experience in New York Act as a central point of contact for urgent business issues, initiatives spearheaded by the SVP, and for addressing information requests Lead special ad hoc projects, including complex reporting analyses and insights capturing for urgent and confidential matters supporting the SVP Create good working relationships across the group as well as business partner groups to maximize information sharing, problem solving and idea generation for key business issues Minimum Qualifications A highly motivated self-starter who is able to drive results in a self-directed manner, with excellent organizational skills and careful attention to detail Ability to learn quickly, work optimally with little direction, and be willing to take the lead where appropriate Exemplary written and oral communication skills, with the ability to leverage data to tell a compelling story to senior leaders and a diverse set of constituents Exceptional qualitative and quantitative problem-solving skills (issue identification, problem structuring, analysis, development of recommendations) Ability to build strong relationships, collaborate with senior leadership and business partners and effectively influences without authority across peers and leaders Outstanding organization and planning skills Passion, energy, personal accountability, and a desire to learn and grow as a leader Demonstrate the highest levels of integrity and the ability to navigate critical and confidential matters QualificationsSalary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunitiesFor a full list of Team Amex benefits, visit our Colleague Benefits Site.At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and supplement and the Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window: to access the three posters.Job Field: AdministrationSchedule: Full-time