Chief Operating Officer - Heading Home : Job Details

Job Title: Chief Operating Officer Reports To: Chief Executive Officer Location: Boston, MA Position Type: Full Time, 40 hours per week, Salary Exempt

Overview:

The Chief Operating Officer (COO) is a key member of the senior management team, reporting to the Chief Executive Officer (CEO). The COO oversees the daily operations of Programs, Contracts and Compliance, IT, Real Estate/Facilities, and Data. The COO provides leadership and vision to ensure the organization meets its short-term and long-term objectives. The COO helps to create enduring policies and a company culture that strengthens operational efficiency.

Responsibilities:

• Design and implement business strategies, policies, plans, and procedures.
• Oversee the daily operations of Heading Home and the work of senior leaders in Programs, Real Estate/Facilities, Data, and IT.
• Develop and execute comprehensive strategic short- and long-term goals.
• Evaluate risk and lead quality assurance efforts.
• Focus on driving Heading Home's mission through the improvement of operations across various departments.
• Foster and develop strong relationships with staff, funders, stakeholders, and the board of directors.
• Act as backup to the CEO as needed.
• Provide the Board of Directors and CEO with reporting, analysis, and growth strategies. Attend all Board meetings and oversee the Real Estate Committee.
• Ensure the organization's compliance with laws and regulations.

Minimum Requirements:

• Master's degree in a related field.
• 5+ years of non-profit leadership experience preferred.
• 10+ years of supervisory experience.
• History of demonstrated effective leadership.
• Strong data analysis, reporting, and budgeting skills.
• Excellent communication skills.

Work Environment:

• Cubicle space within a large office building; prolonged sitting at a desk and working on a computer, or requires equal amounts of sitting and standing. Must be able to climb stairs. Office is open to the public and visitors only by appointment. Position requires a minimum of four days onsite. Office is climate controlled with heat and air conditioning.
• Must be able to occasionally ascend/descend stairs up to three or more sets, frequently move equipment weighing up to 25 lbs., and must be able to remain in a stationary position 50% of the time.

Equal Employment Opportunity Statement:

Heading Home, Inc. is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion, or other legally protected status, or any other classification protected by federal, state, or local law.

Heading Home's mission is to end homelessness in Greater Boston by providing a supported pathway to self-sufficiency that begins with a home, together with critical services such as life skills, financial literacy, and job training.

Founded in 1974, Heading Home is a leading provider of housing and support services for extremely low-income individuals and families currently or formerly experiencing homelessness in Greater Boston. For nearly 50 years, we have successfully helped thousands of people end their homelessness.

We are proud to share that for 17 years running, Heading Home's permanent housing retention rates have been 90%+. Last year, 97% of Heading Home clients remained housed after one year.