ROLE PURPOSE:
Acting as partner to the CEO and Executive committee, the Chief Operating Officer (COO) will ensure the organisation operates effectively, and in compliance with industry regulations whilst driving sustainable growth and client satisfaction. This role is crucial for aligning operational processes and strategic objectives, managing risks and enhancing the company's ability to compete in a highly dynamic and regulated environment.
KEY RESPONSIBILITIES
Operational Leadership and Efficiency
Design, implement, and optimise processes to ensure the smooth functioning of all operational aspects of the firm.Enhance efficiency through the use of technology, data, and streamlined workflows.Ensure that the firm operates in a cost-effective and scalable manner.Strategic Execution
Translate the company's strategic goals into actionable operational plans.Align operational initiatives with broader business objectives to drive growth and profitability.Partner with the CEO and other executives to shape and execute long-term strategies.Risk Management and Compliance
Partner with the CRO to establish and maintain robust risk management frameworks to safeguard the firm against operational, financial, and reputational risks.Ensure compliance with financial regulations, industry standards, and internal controls.Stay ahead of regulatory changes and ensure the firm's adaptability to new requirements.Working with the CLO and CCO, develop and coordinate a Regulatory Affairs program.Client Experience and Satisfaction
Oversee the delivery of seamless and high-quality client services to enhance customer satisfaction and loyalty.Address operational bottlenecks that could impact the client experience.Build trust with clients and stakeholders by ensuring operational transparency and reliability.Leadership and Team Development
Lead and develop high-performing teams to foster a culture of accountability, innovation, and excellence.Drive cross-departmental collaboration to achieve operational synergies.Build a talent pipeline by mentoring future leaders and ensuring the workforce is aligned with the firm's goals.Technology and Innovation
Drive the adoption of cutting-edge technology to improve operational efficiency, risk management, and client interactions.Leverage data analytics to inform decision-making and uncover opportunities for innovation.Financial Stewardship
Optimise resource allocation, control operational costs, and manage budgets to improve financial performance.Partner with the CFO to monitor key financial metrics and ensure alignment between operations and financial goals.Contribute to revenue generation by streamlining processes that support business development and sales teams.QUALIFICATIONS AND SKILLS
Education:
Bachelor's degree in business administration, finance, or a related field (MBA or equivalent preferred).Experience:
Minimum of 10 years of experience in operations leadership roles within the financial services industry.Demonstrated success in managing large-scale operations, driving efficiency, and achieving growth targets.Deep understanding of financial regulations, compliance, and risk management.Skills:
Strong leadership and team-building capabilities.Excellent analytical, problem-solving, and decision-making skills.Exceptional communication and interpersonal abilities.Proficiency in leveraging technology and systems to optimise operations.The benefits offered:
In return for everything you can bring to Copper, we can offer you an exciting, challenging role in a fast-growing and dynamic business, with career opportunities and a welcoming working environment.
If you think you have everything we're looking for and more, then we'd love you to apply for the opportunity.
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