Child & Family Services Manager - Insight Human Services : Job Details

CHILD AND FAMILY SERVICES MANAGER

POSITION OVERVIEW

The Child & Family Services Manager is responsible for expanding, overseeing and managing the program across our service areas. This role ensures that services are delivered in accordance with MCO contracts and adhere to Clinical Coverage policies. The director will provide leadership, supervision, and clinical oversight to ensure high-quality care for adolescents and their families.

KEY RESPONSIBILITIES

• Program Management & Growth
• Oversee the implementation and management of child and family programs across our prevention, intervention and treatment programs, ensuring compliance with multiple MCO contracts and Clinical Coverage policies.
• Develop and maintain program protocols and procedures to ensure effective service delivery.
• Clinical Supervision
• Provide clinical supervision and support to staff, ensuring adherence to best practices and regulatory standards.
• Conduct regular team meetings to review cases, provide training, and discuss program improvements.
• Service Coordination
• Coordinate with other service providers to ensure comprehensive care for clients.
• Facilitate communication between clients, families, and service providers to enhance treatment outcomes.
• Quality Assurance
• Monitor service delivery to ensure quality standards are met.
• Implement quality improvement initiatives based on feedback and performance data.
• Documentation and Reporting
• Ensure accurate documentation of services provided in accordance with agency policies.
• Prepare reports for internal use and external stakeholders as required.

MINIMUM QUALIFICATIONS

• Master's degree in a related field (e.g., social work, psychology).
• Minimum of five years of experience in Child & Family Services
• At least one year of supervisory experience in a clinical setting.
• Licensed in North Carolina (e.g., LCAS,LCSW, LCMHC, LMFT).
• Familiarity with MCO contracts and Clinical Coverage policies.

SKILLS AND COMPETENCIES

• Strong leadership and organizational skills.
• Excellent communication and interpersonal abilities.
• Ability to work collaboratively with a multidisciplinary team.
• Proficient in using electronic medical records systems.

CULTURAL COMPETENCY

• Demonstrates sensitivity to cultural diversity in client interactions.
• Engages in ongoing professional development related to cultural competency.

Job Type: Full-time

Benefits:

Dental insurance

Employee assistance program

Employee discount

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Schedule:

8 hour shift

Monday to Friday

Work Location: Multiple locations

One time sign on bonus of $1,000 after completing 90 days of continues employment.