CHILD SUPPORT AGENT II - Cabarrus County, NC : Job Details

Salary : $47,008.00 - $56,180.80 AnnuallyLocation : Cabarrus County, NCJob Type: Full-TimeJob Number: FY25-01163Department: CHILD SUPPORT SERVICES-DSSOpening Date: 11/05/2024Closing Date: 11/24/2024 11:59 PM EasternDescriptionApplicants are encouraged to apply early. The application review process will take place immediately and continue until the position is filled. This recruitment may close any time after the first review or when a sufficient number of qualified applications have been received. Hiring range for this position is $47,008.00 - $56,180.80. Initial placement for new employees is customarily at entry level through 35% percentile. Pay grade for this position is 17.General Definition of Work:Performs intermediate paraprofessional work involving the initiation, preparation and organization, and enforcement of child support orders in a child support enforcement program. Work in this class is distinguished from the Agent I by the in-depth investigation and preparation of cases for court, the enforcement of court support orders, and variables affecting a case and the independent role in presenting cases (with the attorney) in the courtroom. Work is circumscribed by a variety of federal, state and county court decisions, laws, policies, regulations and procedures. Work is reviewed through productivity reports, observation, and periodic conferences. Work is performed under regular supervision. Examples of DutiesEssential Functions/Typical Tasks:Interviewing custodial parent or caretaker, to explain the program and to obtain data regarding the non-custodial parent; locating the non-custodial parent; establishing voluntary and involuntary paternity and/or support obligations through the court system; enforcing court orders; gathering information and evidence; entering and maintaining case data in the appropriate county and state systems; monitoring court-ordered payments; determining and taking action when the non-custodial parent is in arrearages; maintaining records, files, and confidentiality.(These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)* Investigates and prepares cases (for the attorney) and determines the course of action.* Assists the attorney in the courtroom in presenting the case and reviewing evidence.* Negotiates agreement with the non-custodial parent. * Testifies in court as required.* Receives and responds to incoming calls for child support services regarding new or established cases.* Verifies information regarding absent parents through telephone calls and correspondence with local government representatives, employers, attorneys, neighbors and other similar contacts.* Explains program requirements and options and advise or refer client to other programs or services as appropriate.* Informs custodial parent or caretaker of rights and obligations as prescribed by program policies.* Operates computer terminal entering and retrieving data from the appropriate state and county systems.* Documents electronic case record.* Participates in ongoing training as required.* Performs related tasks as required to potentially include but not limited to emergency shelter operations.Knowledge, Skills and Abilities:Thorough knowledge of applicable legal procedures and the child support enforcement program. Knowledge of and ability to read, analyze, interpret and apply federal, state, and County program rules, regulations and procedures; of investigating cases. General knowledge of agency and community programs and services. Working knowledge of standard office procedures, practices and equipment. Skill to use a variety of office machines, computers, applicable software and typing. Ability to interview clients, absent parents and related sources, and to investigate cases; to organize, analyze, and summarize case information; basic math skills; to establish and maintain effective working relationships with clients and absent parents, location resources, offices of the Clerk of Court, Magistrates, DistrictAttorney, Sheriff, other court officials, and private attorneys; to understand and follow oral and written directions; to establish and follow detailed work procedures; to prioritize work; to prepare and maintain accurate records and reports; to communicate effectively orally and in writing with persons of varied social, economic, cultural and educational backgrounds; to maintain composure, keeping emotions in check, even in difficult situations; and to attend work regularly.Management Preferences:

• Knowledge of ACTS (Automated Collections and Tracking System is preferred
• Ability to speak Spanish desirable
• Valid Driver Licenses is required

Minimum Education / Experience requirementsEducation and Experience:

• Requires a bachelor's degree from an appropriately accredited college and six months experience in eligibility, investigative, judiciary, financial/accounting, or legal work that provides the knowledge, skills, and abilities needed to perform the work; or
• Associate degree from an appropriately accredited college and one year of experience in eligibility, investigative, judiciary, financial/accounting, or legal work that provides the knowledge, skills, and abilities needed to perform the work; or
• Graduation from high school and two years of experience in eligibility, investigative, judiciary, financial/accounting, or legal work that provides the knowledge, skills, and abilities needed to perform the work. An equivalent combination of education and experience may be considered.

Special Requirements:Possession of an appropriate driver's license valid in the State of North Carolina. Position may occasionally require working before/after normal business hours to meet the needs of families/customers.Physical Requirements:This is sedentary work requiring the exertion of up to 10 pounds of force occasionally and a negligible amount of force frequently or constantly to move objects and requires some medium work involving the exertion of 50 pounds of force occasionally, up to 20 pounds of force frequently, and up to 10 pounds of force constantly to move objects ; work requires stooping, reaching, fingering, grasping, and repetitive motions; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications; visual acuity is required for preparing and analyzing written or computer data, operation of machines, determining the accuracy and thoroughness of work, and observing general surroundings and activities; the worker is subject to contact with irate clients and absent parents, some who are potentially dangerous; the worker is not subject to adverse environmental conditions. Supplemental InformationSupplemental and Contact Information:Cabarrus County selects applicants for employment based on job-related knowledge, skills, and abilities without regard to race, color, gender, national origin, religion, age, disability, political affiliation or political influence. Degrees must be received from appropriately accredited institutions. Transcripts, degree evaluations and cover letters may be uploaded with your application. Applicants who obtained their education outside of the United States and its territories are expected to assume responsibility for having their academic degrees validated as equivalent to a degree conferred by a regionally accredited college or university in the United States. Please be sure to complete the application in full. Resumes may be uploaded with your application, but will not be accepted in lieu of a fully completed application and will not be considered for qualifying credit. See Resume or See Attachment will NOT be accepted.If multiple applications are submitted to an individual position, only the most recent application received prior to the posting closing date will be accepted. Applications must be submitted by 11:59 PM on the closing date.Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. Processing applications will take an average of 6 - 8 weeks due to the high volume of applications received. It is not necessary to contact the Human Resources Office to check the status of an application. Upon the closing date, applications are Under Review and will be screened by Human Resources for the most qualified applicants. For technical issues with your applications, please call the NEOGOV Help Line at 855-###-####. If there are any questions about this posting other than your application status, please contact HR at 704-###-####.

• Earned vacation & sick leave

• 11-12 paid holidays per year

• Participation in the Local Government Employees Retirement System
  • Mandatory 6% employee contribution

• 5% employer-paid contribution to NC401K, with no employee match required
  • Employees have the option to contribute additional monies to the NC401K plan or to a 457 retirement savings plan

• Health Insurance plans
  • Consumer driven plan including a health savings account
  • Optional dependent coverage - employee/spouse, employee/children, & employee/family

• Comprehensive health & wellness program
  • On-site exercise equipment & programs
  • Health & wellness themed instructional classes
  • Employee health clinic
  • Employee assistance program (ex. Individual & family counseling, legal & financial services, child & elder care location assistance, etc.)

• Choice of optional dental plans
  • PPO (Preferred Provider Option) or non-PPO
  • Optional dependent coverage - employee/spouse, employee/children, & employee/family

• Vision Plan
  • Includes an annual routine eye exam for individuals on the health insurance plan.
  • Optional eyewear plan available

• $20,000 of term life insurance & accidental death & dismemberment coverage with employer-paid premiums
  • Employee option for up to $50,000 of additional term life coverage

• Optional dependent life insurance coverage for spouses & children

01 I understand in order to be qualified for this position, the description of my work experience must clearly reflect the required education and experience as well as the posted knowledge, skills and abilities for this position. I have included all of this information within my application. (If you haven't completed the application requirements, please return to your application to finish it before submitting your application.) Resumes may be uploaded with your application, but will not be accepted in lieu of a fully completed application and will not be considered for qualifying credit.

• Yes
• No

02 What is the highest level of education completed?

• High School Diploma or GED
• Associates Degree
• Bachelor's Degree
• Master's Degree

03 How many years of working experience do you have in Child Support Services? 04 Do you have experience working with ACTS (Automated Collections and Tracking Systems). If so please explain in detail. Make sure to list where you received this experience. 05 Do you have a Valid North Carolina Driver's License?

• Yes
• No

06 I understand that this position may occasionally require working before/after normal business hours to meet the needs of families/customers.

• Yes
• No

Required Question