ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE THE FOLLOWING. OTHER RESPONSIBILITIES AND DUTIES MAY BE ASSIGNED.
- Case Initiation
- Establishment of Parentage if necessary
- Expedited Process
- Refer potential fraud cases to the Financial Assistance Unit and work with the Fraud Investigator as needed
- Work with other states via UIFSA petitions
- Review and verify address and employment information for case integrity. Keep PRISM information up to date so that automated processes work as they should - income withholding, interfacing with other systems, locate assists.
- Communicate with custodial parents, non-custodial parents and employers regarding income withholding, medical support, and childcare
- Monitor cases for childcare and medical support compliance
- Review cases for modification of obligations upon request of either party and/or agency. Initiate legal process for review action when appropriate
- Review cases for payments. Refer cases to County Attorney if contempt action is needed. Attend and testify at court hearings
- Interact/assist financial assistance unit regarding child support, medical support, insurance and childcare obligations
- Customer Service
- Attend and participate in state workshops, trainings, and regional meetings relative to child support
- Attend agency staff meetings
- Public Awareness - county fair, videos, questions from public regarding child support program
- Notary Public
- Assist in and/or develop agency policy and procedures
- Other duties as assigned by Supervisor or Agency Director
FREEDOM TO ACT AND PROBLEM SOLVINGChild Support Officer is responsible and accountable for making case decisions in accordance with local, state, and federal regulations. Child Support Officer must exercise professional judgment, critical thinking, and in-depth analysis of information collected from clients and data sources to accurately interpret and apply policy to ensure enforceable Court Orders and program integrity. Child Support Officer is responsible to prioritize and organize tasks to ensure performance standards are achieved. The Child Support Officer has the freedom to make decisions and collaborates with Supervisor, County Attorney Office, and internal departments.JOB RELATIONSHIPS:Internal interactions with: Collaborates with all departments/staff within Human Services, Judges, County Attorney, Court Administrator, and Law Enforcement.External interactions with: Attorneys, Child Support Magistrates, Department of Economic Security, Department of Revenue, Department of Defense, Social Security Administration, Department of Corrections, Worker Compensation Insurance Companies, Medical Providers, Schools, Employers, Financial Institutions, other Counties, Genetic Testing Companies, State Agencies, Public.QUALIFICATION REQUIREMENTS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or Experience: An associate degree in a related field and one or more years of closely related experience, or an equivalent combination of education and experience. Preferred experience consists of department experience or private sector experience in legal support, collections or other jobs with frequent public interaction requiring use of communication skills.Language Skills: Ability to read, analyze and interpret diversified, complex data, legal documents, IRS forms, insurance information, technical procedures, government regulations, etc. Ability to write reports, business correspondence, and policy/procedure manuals. Ability to effectively interview clients, present information, and respond to questions from groups of managers, customers, and the public. Multilingual skills are beneficial.Mathematical and Computer Skills: Basic computation skills i.e., ability to calculate figures and amounts such as annual income, interest, percentages. Ability to enter and retrieve data from a computer system using specialized programs. Basic computer skills required. Ability to use/operate office equipment such as computer, telephone, fax, copier, printer, scanner, and miscellaneous department tools and equipment.Reasoning Ability: Considerable ability to solve complex problems and deal with varied situations where only limited standardization exists. Ability to interpret a variety of complex policy and procedures furnished in written, oral, diagram, or schedule form. To remain objective and non- judgmental and to complete work accurately and timely in accordance with state and federal regulations. Ability to handle confidential information and follow data practices requirements. Ability to thrive in ambiguous, fast-paced, demanding, and constantly changing work environments while maintaining strong critical thinking, communication, and organization skills.The employee is responsible and accountable for daily determinations of court ordered obligation amounts and possess the ability to correctly assess and apply federal and state laws. The agency encourages employees to look for creative means to improve service delivery. Employees' professional knowledge and judgment are relied on heavily by the Agency.Certificates, Licenses, Registrations: Driver's License necessary, and Notary Public highly desirable.PHYSICAL DEMANDS: The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with a disability to perform the essential functions.Positions in this job typically require sitting, walking, standing, driving, talking, hearing, typing, repetitive movement, and seeing. There is exposure to computer keyboards and computer screens.The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and color vision.WORK ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.There is exposure to hostile, despondent, uncooperative persons, and persons with numerous needs, which may result in exposure to offensive language and mental stress and effort. The ability to assess and diffuse these situations is essential.This position works under high attention to detail and deadlines. The noise level in the work environment is usually moderateBenefits:Full Benefits Package including a choice of Health and Ancillary coverage options, Pension, Vacation and Sick time, Bilingual Pay, and more! Follow the link to learn more: Employees certified as bilingual earn an additional $1.20/hour.Selection Process:Applications will be accepted until: 1/28/2025First Round interviews will be held via technology on: 2/10/2025For those selected, second round interviews will be held in person on: 2/19/2025
