Church's Chicken - Shift Leader - Temple - Urgently Hiring - Church's Chicken : Job Details

Shift LeaderPosition Summary: The Team Member/Shift Leader is passionate about ensuring team members provide our guests a superior dining experience with friendly, quick, accurate service in a clean and safe environment.I. Primary Job DutiesThe position of Team Member/Shift Leader is responsible for the following major duties and tasks:1. Creates a World Class Guest Experience- Creates an in store service environment that exceeds guest expectations with regard to friendly, quick and accurate service. Builds team understanding and commitment to guest service standards.- Provides guests a “brand right” environment in which to place their orders, receive their food and dine inside the restaurant.- Communicates and follows-up with guests to obtain feedback and identify service and food quality improvement opportunities.- Provides guest satisfaction by assisting and resolving all complaints in person or by phone, - Ensures that all incoming calls are handled in a prompt, courteous, and professional manner.2. Delivers Exceptional Brand Standards, Cleanliness and Safety- Monitors and ensures all menu products are prepared and served according to standard procedures.- Ensures that all product holding times are strictly observed.- Ensures that product displays on the counter or in the display case are properly rotated and attractively displayed. - Maintains standard procedures for receiving, handling, and storage of food products.- Monitors and assists with all assigned housekeeping duties to provide a clean and organized restaurant. - Ensures that all tasks are accomplished in a safe manner.- Inspects and ensures the outside grounds and parking lot are properly maintained to create a brand right environment. - Monitors and ensures adherence to all safety and security policies and procedures.3. Communicates Openly With Manager and Team Members- Listens and follows directions.- Assigns job duties to team members and ensures successful completion of all assignments and activities.- Provides feedback to team members on job expectations and standards.- Monitors team member dress code, professional appearance and attendance and provides feedback on compliance. - Responds positively to feedback.- Is honest and courteous when communicating with guests, team members, vendors, and managers.- Communicates positively about the company.- Conducts All Star Training and provides feedback to team members on performance.4. Demonstrates and Fosters Team Work- Keeps supervisor informed of work related issues.- Recognizes and rewards team member performance.- Works well with team members and fosters teamwork.- Offers help without being asked in all areas of the restaurant.- Supports Company values, goals, and work rules.5. Performs Administrative Duties as Assigned- Monitors and performs opening and closing duties as required- Completes required shift reports such as the week sales report, bank deposit slips, the cash and inventory worksheet - Enters inventory and payroll as required- Ensures compliance to established cash handling and security processes- Adheres to company policy and procedure for bank deposits - Performs other duties as assigned by Manager/Assistant General ManagerII. Technical and Other Skills Required:1. Must be 18 years old.2. Must have a high school diploma or equivalent (GED).3. Must be eligible to work in the United States.4. Must possess a valid driver's license, access to an automobile during shifts, and proof of vehicle insurance.5. Must pass a background check.6. Must have access to a telephone 24 hours a day.7. Must be available to work assigned schedule and open and close the restaurant.8. May be required to work temporarily at other restaurant locations.