CI Support Customer Service Representative - Columbia Industries : Job Details

Now Hiring: Customer Service Representative - Join Our Team! Are you a customer-focused, detail-oriented professional looking for a dynamic role in a fast-paced environment? We're seeking a Customer Service Representative (CSR) to support our Shred Operations team! Hours of work: 8:00 AM - 4:30 pm Monday - Friday What You'll Do: Assist new and existing customers with inquiries and service requests Process operational data with accuracy and efficiency Oversee the CIIM Shred Public Drop-Off, ensuring a smooth customer experience Maintain facility and material security to uphold company standards What We're Looking For: ¹ Strong communication and problem-solving skills ¹ Ability to work independently and as part of a team ¹ Attention to detail and a commitment to excellent customer service ¹ Organizational skills to manage multiple tasks efficiently This is a great opportunity to join a growing team where your contributions make a difference! If you thrive in a team environment and enjoy working in a customer service setting, we'd love to hear from you. Apply today and start your career with us!ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Answer phones and assist existing or new customers with questions, service requests, sales, account setup, and scheduling. Prepare and distribute service quotes. Reconcile service tickets from CI Shred services and enter data into the software. Enters recycler scale ticket information into software and provides related reports to customers and CIIM staff. Operates CIIM shred public drop-off service, including receiving, unloading, securing, weighing, and destroying customers' confidential media. Logs all services performed and provides certificates of destruction. Maintains security of secure destruction facility by not allowing unauthorized access and not allowing removal of customer media from the facility before destruction. Operate paper, tech, and hard drive shredder; operate a forklift upon training and certification. SUPERVISORY RESPONSIBILITIES N/A QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Must have a current Washington State Driver's License Must have excellent people skills and customer service ability. OTHER REQUIREMENTS Must be able to pass a criminal background check and drug screen. CPR/First Aid desired. Observes and complies with confidentiality policies, operational procedures, and agency safety programs. Maintains a safe, clean, and organized work environment for all staff. Coordinate and participate in sales and marketing events (E.G. Shred Days, Trade Shows, etc.) PREFERRED EDUCATION and/or EXPERIENCE Education: High school diploma or GED. Experience: 1-3 years in a similar role including accounting functions LANGUAGE SKILLS Must have excellent oral communication. Speak, read, and write English. Spanish preferred. MATHEMATICAL SKILLS Ability to work with basic mathematical concepts (addition, subtraction etc.) REASONING ABILITY Ability to define simple problems, establish facts, and conclude. SOFTWARE Knowledge and experience in Microsoft Office are required. Knowledge in QuickBooks, other Operating Software, or CRM Software preferred. An intermediate skill with various computer programs and software is required. Ability to operate office machinery including fax machine, copy machine, 10-key, etc. CERTIFICATES, LICENSES, REGISTRATIONS Washington State driver's license is required.