CJIN Service Desk - State of Montana : Job Details

Mission:

Every day at the Montana Department of Justice, our employees are dedicated to ensuring the well-being and rights of the people of our great state. At the Department of Justice we do the right thing for the right reason. If you're looking for an opportunity to be part of a team that builds a culture of character and excellence, demonstrates collaboration and selfless public service, and upholds the law and pursues public safety, the Department of Justice may just be the career for you.

Montana's Division of Criminal Investigation (DCI) is a diverse public safety team of professionals who provide a full range of criminal investigative services to state, local, and tribal law enforcement. From homicide investigations to illegal narcotics, criminal records, cybercrime, human trafficking, missing persons, or through training and certifying public safety officers, DCI serves as the hub in providing critical law enforcement support. Our diverse customer base includes protecting our vulnerable population, managing the sexual and violent offender registry, serving as the hub of communication for criminal justice information networks and the storage of criminal records, conducting arson investigations, as well as providing intelligence analysis support for local law enforcement. Many of our positions within DCI go without public recognition but remain the lifeline of support for public safety. With a doctrine of service, honor, and justice, this statewide organization provides the best in critical, accurate, and timely service to protect our citizens.

Why Join Us?

* Fabulous State of Montana Benefits: Paid vacation, sick leave, holidays, health, dental, vision coverage, and retirement plans.

* Student Loan Forgiveness: Employment with the State of Montana may qualify you for Public Service Loan Forgiveness.

* Fun Work Environment: Be part of a team that values creativity, innovation, and collaboration.

* Salary: $25.55 Hourly

* Located in Helena, Montana!

* Join us in delivering top-notch technical support while enhancing your skills in a collaborative environment safeguarding Montana.

Job Overview:

The CJIN Service Desk (IT System Support) plays a pivotal role in ensuring the operational reliability of Montana's Criminal Justice Information Network (CJIN) and associated programs, such as the Missing Persons Clearinghouse, AMBER Alert, and Concealed Weapon Permit File. This role supports law enforcement communication statewide through technical troubleshooting, user support, and monitoring critical operations.

Key Responsibilities:

* Technical Support: Address statewide CJIN system issues, including network outages, state file outages, and software troubleshooting, escalating and monitoring issues as needed.

* User Assistance: Guide CJIN users and agency IT staff through procedures, NCIC/Montana troubleshooting, browser configurations, and system testing.

* Operational Monitoring: Actively oversee message queues, transaction failures, and terminal configurations while ensuring compliance with FBI Technical Operational Updates (TOU).

* Critical Support: Provide offline log searches, validate records, broadcast administrative messages, and resolve hit confirmation violations to support investigations and maintain CJIN system integrity.

* Data Management: Enter and validate concealed weapon permit records and criminal history dispositions within state databases.

Minimum Qualifications:

* Associate degree in information technology or related field.

* One year of experience working on a help desk or in a desktop support role.

* Other combinations of education, certification or experience may be substituted.

This role requires:

* Technical Knowledge:

* General understanding of electronic communication systems, basic computer troubleshooting, and database management.

* Familiarity with computer systems, criminal justice flow of information, and related peripherals.

* Awareness of data quality control, auditing methods, and privacy/security laws.

* Critical Thinking:

* Strong problem-solving and troubleshooting capabilities, especially in isolating and resolving system issues.

* Ability to interpret and apply federal and state regulations regarding criminal justice information systems.

* Communication Skills:

* Proficiency in working with users of varying technical skill levels.

* Capacity to explain semi-technical solutions in a clear, approachable manner.

* Additional Skills:

* Operating electronic data processing equipment.

* Maintaining compliance with record-keeping and quality control standards.

Candidates must achieve CJIN certification within six months of hire.

Successful applicant(s) will be subject to:

* Criminal History Fingerprint Check

* Intensive Background Check

* Driving History

HOW TO APPLY:

To be considered for this position, you must attach a rsum at the time of application.

Tip: When attaching your resume, you must mark the attachment as a Relevant File .

Your Rsum: Please include all work experience as well as job duties that demonstrate your qualifications for this position. Include dates of employment (month & year- start & end) and the reason you left each job.

A complete online state application is not required. To initiate an application, attach the rsum to be considered for this position. Failure to attach rsum will result in an incomplete application that will not be considered further.

Only electronic applications will be accepted. Materials submitted but not requested will not be considered in the selection process.

All documents for Veteran or Disability preference must be received or date stamped by the closing date. Please submit preference documentation to Terri Christianson at [email protected] via File Transfer Service.

To request an accommodation with the application process, please contact the HR office.

Your service is rewarded with competitive compensation and generous State of Montana Benefits.

* Medical, dental and vision coverage

* Retirement plans

* Generous paid vacation, sick and holidays

* Pre-tax Flexibility Spending Accounts

* Employee Assistance Program

State of Montana employment may qualify for student loan forgiveness under the Public Service Loan Forgiveness (PSLF) program.

This Organization Participates in E-Verify.

Minorities are under-represented in this position and are encouraged to apply.