Claims Advocate - Connor & Gallagher OneSource : Job Details

At Connor & Gallagher OneSource (CGO), we are thrilled to offer an exciting opportunity for an experienced Claims Advocate to step into a newly created full-time role located in our Lisle, IL office!

With 5+ years of proven Claims Advocacy expertise, you'll bring your skills to a dynamic team where your contributions will be valued and recognized. In this pivotal position for CGO you will be recognized as the subject matter expert in claims advocacy and serve as the primary point of contact for clients while providing expert guidance, support, and advocacy to ensure smooth and efficient resolutions. This role offers a unique opportunity to shape processes, lead initiatives, and pave the way for future opportunities through proactive communication that will position you as a trusted advisor with to help shape the future of Claims Advocacy at CGO with lasting impact.

Key Responsibilities:

• Act as the primary liaison between clients, insurance carriers, and adjusters while ensuring seamless communication are provided throughout the claims process.
• Communicate with clients in a concise and confident manner that give informed explanations of coverage and claims procedures.
• Advocate for clients to secure effective, fair, timely, and favorable claim settlements.
• Review and analyze claims documentation to ensure accuracy and completeness along with addressing any discrepancies as needed.
• Maintain detailed and organized records of all claims interactions and communications for transparency and follow-through.
• Provide updates to clients on the status and progress of claims, keeping them informed at every step of the workflow.
• Collaborate with internal teams to address any issues and concerns during the claims process.
• Remain current with industry trends, regulatory changes, and best practices in claims management in order to consistently add innovative solutions to the role.
• Participate in renewal or prospect meetings with producers to highlight the role of the Claims Advocate and the value it brings to client partnerships.

Qualifications:

• 5 + years of proven experience and expertise in claims handling, insurance, or a related field.
• 3+ years of prior experience handling workers compensation and liability claims.
• In-depth knowledge of insurance policies, coverages, and claims procedures and processes.
• Excellent communication and interpersonal skills, with the ability to build and foster strong client relationships.
• Demonstrated ability to handle sensitive situations through advocacy and professionalism.
• Strong organizational skills and attention to detail documenting communications.
• Proficiency in insurance management software and MS Office.
• Self-motivated with the ability to work independently, while also thriving as part of a collaborative team.
• Bachelors Degree or equivalent years of industry specific work experience.
• Current and active Property and Casualty licensure.

Exceptional Qualities:

• Highly accomplished in handling complex claims with confidence and precision.
• Prior experience working in an insurance or brokerage company and an ability to provide valuable industry insights to the role.
• A strong analytical, task-oriented mindset, with focus on managing detailed processes efficiently in a timely manner
• Proven ability to collaborate as a team player while fostering a positive and productive work environment.
• Sharp critical thinking skills, with a willingness to ask question and seek innovative solutions.
• Advance emotional and social intelligence displaying understanding, resilience and a thoughtful demeanor when addressing all circumstances.

Compensation and Benefits:

We are pleased to offer a competitive salary range of $105k-$115k, alongside a comprehensive benefits package designed to support you both personally and professionally. Here's what you can look forward to:

• Unlimited Paid Time Off, 401(k) with Employer Match after just 90 days and Comprehensive Medical, Dental, Vision, Life Insurance, Short Term and Long Term Disability coverage with enrollment opportunity the 1st of month after date of hire along with the optional employee coverage of Pet Benefits and Identity Protection for you and your family members.

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Benefits Overview

Why you should consider joining CGO

• We are dedicated in being a trusted partner and delivering exceptional service and innovative solutions to our clients through well honed business relationships.
• You will have the opportunity to work with colleagues who take pride in making a meaningful impact while always valuing the foundational values of our organization.
• CGO has been recognized as on the the Best Companies in Insurance several years over and has a proven industry reputation of putting people first.