Claims Call Center Representative - Zurich Insurance Company : Job Details

Zurich is a leading multi-line insurer that serves its customers in global and local markets. Zurichs customers include individuals, small businesses, and mid-sized and large companies, as well as multinational corporations.

We are seeking confident, outgoing, and self-motivated Customer Care Professionals to join our dedicated Claims Call Center team in February 2025. If you are passionate about customer service and want to help people, we want to talk to you. This role offers an in depth, 6-week training that covers everything youll need to get started.

****All candidates hired must live within the Schaumburg, IL metropolitan area training will take place in-person at our Schaumburg, IL office. After training is completed, the role will be remote within the United States.****

Your Day to Day Responsibilities:

• Process clients first notice of loss claim reports received through Zurichs phone & non-phone reporting options in a timely and accurate manner.
• Resolve complex claims inquiries and problems, judging when to pass complex queries on to or involve others in order to provide an effective service and clear advice to colleagues and customers.
• Liaise with internal and external clients in order to exchange information, clarify facts, and resolve queries and/or problems efficiently.
• Provide feedback and recommendations to the team in order to improve the quality of customer care.
• Follow procedures to ensure adherence to the companys risk and compliance policies.

Highlights:

• 8 hour shift between the operating hours of 7:00 AM to 7:00 PM M-F (Central Standard Time)
• After training you will be working remotely (100%)
• Annual Merit Increase & Bonus Opportunity
• Opportunity Potential for Overtime Pay
• Amazing PTO
• 401K Match
• Career mobility
• Medical, Vision & Dental

Basic Qualifications:

• High School Diploma or Equivalent
• +6 months Customer Service experience
• Data entry experience

Work from home office requirements:

• Designated workspace free from noise and other distractions
• Minimum internet connection via stable, high-speed internet connection of at least 5 Mbps up and 10 Mbps down

Preferred Qualifications:

• 6 months call center experience
• Strong data entry skills and the ability to type 32 WPM or more
• Demonstrated proficiency in Windows based operating systems and Microsoft office
• Ability to navigate multiple computer screens and browsers quickly and accurately
• Strong comprehension skills, professional demeanor
• Solid oral & written communication skills
• Demonstrated strong attention to detail and solid problem-solving skills
• Bilingual, Spanish to English
• Insurance knowledge preferred

At Zurich, compensation for roles is influenced by a variety of factors, including but not limited to the specific office location, role, skill set, and level of experience. In compliance with local laws, Zurich commits to providing a fair and reasonable compensation range for each role. For more information about our Total Rewards, please click here. Additional rewards may encompass short-term incentive bonuses and merit increases. We encourage candidates with salary expectations beyond the provided range to apply, as they will be considered based on their experience, skills, and education. The salary indicated represents a nationwide market range and has not been adjusted for geographic differentials pertaining to the location where the position may be filled. The proposed hourly rate for this position is $17.21 - $22.21, with short-term incentive bonus eligibility set at 5%.

As an insurance company, Zurich is subject to 18 U.S. Code 1033.

As a condition of employment at Zurich, employees must adhere to any COVID-related health and safety protocols in place at that time (

A future with Zurich. What can go right when you apply at Zurich?

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Location(s): AM - Illinois Virtual Office, AM - SchaumburgRemote Working: YesSchedule: Full TimeEmployment Sponsorship Offered: No Linkedin Recruiter Tag: #LI-MM1