Claims Customer Support Representative - Canal Insurance Company : Job Details

About Canal InsuranceCanal Insurance Company specializes in insurance for commercial trucking and specialty transportation operations. Canal was founded in 1939 and is located in Greenville, South Carolina. At Canal, we recognize that our success would not be possible without the hard work and dedication of our employees. We know that happiness and productivity go hand in hand, and to that end, we consciously cultivate a culture that enables us to recruit and retain the very best talent in the business.A Culture With YOU in Mind

• Located in beautiful downtown Greenville, SC
• Career growth & advancement opportunities
• Comprehensive benefits package
• Employee referral program
• Casual dress code
• Innovation-focused & customer-centric
• 80+ years of industry expertise
• Committed to giving back to our community
• Unquestioned integrity and commitment

Benefits at Canal

• Company paid Basic Life Insurance
• Medical, Dental, & Vision
• Company paid Short Term & Long-Term Disability
• 401(k) plan with company match up to 6%
• Flexible Spending Accounts
• Employer Funded Health Savings Accounts
• Employee Assistance Programs
• Generous PTO Plan
• Onsite Wellness Clinic

Claims Customer Support Representative Job Summary: The Claims Customer Support Representative position is responsible for assisting and supporting the claim adjusters and managers by collecting, entering and dispersing claims-related information.

Receive and/or make customer phone calls, faxes, or emails and respond to claims-related inquiries about the status of particular claims.

Key data into claims system upon first notice of loss.

Complete tasks assigned by the claim adjusters and managers in a professional and timely manner.

Perform other duties as assigned by management.

Education/Training Requirements: Associate's degree or commensurate experience required.Experience/Specialized Skills: Minimum of two years experience working in a customer service role required.Bilingual required. Strong telephone and typing skills required.Intermediate computer skills (word processing, spreadsheets, databases, Internet, email) required. Special ConsiderationsPhysical Requirements: Constant use of vision, hearing, and communication (oral and written in person and via telephone).Frequent concentration, standing, walking, handling, reaching, and grasping.Occasional bending, kneeling and lifting (up to 25 lbs.).Heavy use of computer and office equipment.Additional Requirements:Occasional travel may be required.Periodic work outside of standard business hours or on weekends may be required.