Claims Operations Manager - GENPACT : Job Details

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Operations Manager!

About the role:

In this role, you will be responsible for the day-to-day leadership of a division of Auto Liability teams in a low complexity, and high-volume and fast paced environment.

The candidate we are seeking must possess strong industry knowledge coupled with business knowledge to support our Claims Supervisors, MD Adjusters, Training and QA Team, Appraisal Team, and Support Staff. A successful candidate will possess strong analytical skills, a record of accomplishment of leading leaders, developing career paths, drive for compliance, and exceeding prescribed claim department goals. We are seeking a servant leader capable and willing to jump in and help with the day-to-day execution.

The position is involved in developing and implementing on-going strategies, enhancing processes, materials, and communication tools. This position works closely in meeting client performance and quality standards. This successful candidate is on the ground floor of a growing business unit within the Genpact Insurance Claims vertical. Successful account management of our clients will lay the groundwork for future growth of the unit and their career.

Responsibilities

• Developing and implementing processes and procedures to improve claims handling and ensure customer satisfaction.
• Monitoring claims trends and identifying areas for improvement, such as training needs or process changes.
• Coordinating with internal and external stakeholders, such as other departments, vendors, and customers, to ensure that all claims are handled effectively.
• Providing regular updates to senior management on claims metrics, trends, and strategies.
• Participating in industry associations and conferences to stay informed about emerging trends and best practices.
• Maintaining a high level of accuracy and attention to detail to ensure that all claims are handled ethically and in compliance with relevant laws and regulations.
• Building strong relationships with internal and external stakeholders, such as customers, brokers, and vendors.
• Manage department to ensure DOI Compliance and Response to DOI inquiries.
• Facilitate and lead conversations between Genpact's leadership team and adjuster's and the Client's leadership team to ensure we meet both our clients' requirements but exceed their expectations.

Qualifications we seek in you!

Minimum Qualifications / Skills

• Relevant years of experience adjudicating auto liability claims.
• Relevant years of experience leading a division or claim department, ensuring quality claim results, managing personnel with a record of accomplishment of successful claim results and building strong teams.
• College Diploma
• Maintain adjuster license (s) as required by state regulations.
• Must have strong written and oral communication skills and present themselves professionally daily for our clients.
• Advanced knowledge and experience in evaluating Auto damage and bodily injury claims across multiple jurisdictions; attorney represented and/or pro-se. Deep knowledge of venues and their regulatory and case laws to ensure Best Claim Practice compliance.
• Strong data analytics knowledge/understanding: how to build reports, leverage data to identify performance indicators under strict deadlines.
• Must have willingness to roll-up your sleeves and put in the work as needed alongside your leadership team and adjusters.
• Advanced skills in MS Office, MS Power Apps and Tableau

Preferred Qualifications/ Skills

• TPA Account Management experience working with Clients' executive team.
• Experience handling fast track/low touch claims.
• Bilingual
• Insurance Designation(s)
• Lean Six Sigma Certification(s)

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.