Claims Support Representative I - Berkley : Job Details

Company Details:

W. R. Berkley Corporation, founded in 1967, is one of the nations premier commercial lines property casualty insurance providers. Founded in 2004, Berkley Environmental has underwriting and account executive units in seven regions. Berkley Environmental offers an array of coverages for virtually all classes traditionally known to have environmental liability exposures on both an admitted and non-admitted basis. We provide a comprehensive portfolio of commercial property casualty insurance, automobile liability and workers compensation, along with claim services, providing expertise to meet the unique business needs of our customers.

Company URL:

The company is an equal opportunity employer.

Responsibilities:

Berkley Environmental is looking for an open minded and hardworking individual to join our team as a Claims Support Representative (WC, GL, AUTO). In this position, the team member would provide excellent customer services to customers and help support the daily functions of the claims department. The position is located in our Jersey City, NJ Office. Will consider locations in Irving, TX area and Walnut Creek, CA area.

• Prepare, complete and assign new claims in claim system per department requirements.
• Manage receipts and acknowledgement of Workers Compensation claims and responding to inquiries from involved parties.
• Answer customers questions by phone and email including inquiries from insureds, brokers, injured workers and medical providers.
• Interact positively, professionally and collaboratively with all levels of employees in various departments.
• Use document capture software to drop documents into the claim files.
• Assist examiners with state form filings, copy work and payment requests as directed by examiners and management.
• Must be able to work alongside claims examiner as a partner.
• Be open to learning necessary protocols, guidelines and state nuances
• Perform other duties as assigned

Qualifications:

• Work experience of at least 2-3 years in Support Functions
• Working knowledge of insurance terminology, a plus.
• Demonstrate excellent customer service skills.
• Possess excellent communication (verbal/written), organizational and interpersonal skills.
• Strong working knowledge of Microsoft Office and general computer skills.
• Great analytical and creative and strategic thinking skills
• Trouble shooting skills.
• Self-starting, self-motivating and capable of making decisions independently as well as working in a team environment.
• Bi-Lingual, Multi-Lingual is a plus.

Education Requirement

• High School Diploma

Additional Company Details: We do not accept any unsolicited resumes from external recruiting agencies or firms. The company offers a competitive compensation plan and robust benefits package for full time regular employees which for this role include: Base Salary Range: $45,000 $85,000 Eligible to participate in annual discretionary bonus. Benefits: Health, Dental, Vision, Life, Disability, Wellness, Paid Time Off, 401(k) and Profit-Sharing plans.The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Sponsorship Details: Sponsorship not Offered for this Role