Department Office of Digital Learning
Responsibilities - Responsible for providing technical customer support for internal desktop systems, software, hardware, and network infrastructure.
- Installs configures, and troubleshoots desktop systems, workstations, printers, servers, and network issues.
- Serves as a principle point of contact to answer inquiries and initiate resolution of problems.
- Communication may be on-site, electronic, or by phone.
- May respond to requests from the help desk to support end-users on various desktop systems issues and assess assigned priority levels.
- This position is part of ITS Classroom Support, which is the first line of support for instructors in over 250 classrooms around FSU. It is a very active, fast-paced environment, and the employee must learn about numerous new technologies.
Qualifications - High school diploma or equivalency and two years' experience or a combination of post high school education and experience to two years.
- A valid Florida or Georgia driver's license, class E or the ability to obtain one.
Preferred Qualifications - Thoroughly familiar with Windows 10 and/or 11
- Customer support experience
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How To Apply If qualified and interested in a specific job opening as advertised, apply to Florida State University at If you are a current FSU employee, apply via myFSU > Self Service. Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.
Veterans' Preference Certain service members and veterans, and the spouses and family members of such service members and veterans, receive preference and priority, and certain service members may be eligible to receive waivers for post secondary educational requirements, in employment by the state and its political subdivisions and are encouraged to apply for the positions being filled. Veterans' Preference applies to University Support Personnel System (USPS) positions only. IMPORTANT: To claim Veterans' Preference, select yes to the question on the application questionnaire and upload a DD-214 (or equivalent), the Veterans' Preference Certification form, and other documentation if applicable with your online application before midnight of the position closing date. Click the links for eligibility information and required documentation , or call FSU Human Resources at (850) ###-#### .
Considerations This is an USPS (University Support Personnel System) position. This position requires successful completion of a criminal history background check .
Equal Employment Opportunity An Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer. FSU's Equal Opportunity Statement can be accessed at : .
