Cleaning Services Scheduler/Dispatch - RESIDE Worldwide : Job Details

** Cleaning Services Scheduler/Dispatch**

**Job Category****:** Cleaning Services **Requisition Number****:** CLEAN01161 Showing 1 location **Job Details**

**Description**

**Essential Functions**

* Make and receive customer service telephone calls

* Schedule/coordinate related activities for housekeepers and supervisors

* Schedule/coordinate related activities for carpet cleaning

* Schedule/coordinate Finishing Touch Jobs

* Handle customer concerns/complaints and elevate as appropriate

* Process billing for services provided

* Process and follow up on customer feedback (comment cards etc.)

* Complete filing duties

* Update HK records

* May need to seasonally delegate to temporary employees

* Due to the seasonal/cyclical nature of our business, employees are asked from time to time to help in other departments at various times throughout the year.

**Supervisory Responsibilities**

This position does not have any supervisory responsibilities. May provide cross-training to staff.

**Work Environment**

Usual office working conditions. This position will have a desk space with a computer and a phone. The noise level in the work environment is typical of most office environments with telephones, personal interruptions, and background noises.

**Education & Experience**

* Office based support experience preferred

**Work Authorization**

This employee must be legally authorized to work in the United States.

**AAP/EEO Statement**

ABODA is an equal opportunity employer.

**Other Duties**

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Education**

**Experience**

**Preferred**

Must possess good computer skills

Must possess good communication skills

Must be detail oriented

Must be able to work in a fast paced environment and multitask

**Licenses & Certifications**