Clerical Supervisor 1 (Local Government) - Delaware County MH/ID - State of Pennsylvania : Job Details

Salary: $42,270.00 Annually Location : Delaware County, PA Job Type: Civil Service Permanent Full-Time Job Number: CS-2025-18846-L0005 Department: Local Government Division: HS Delaware Co Mh/Id Unit Opening Date: 02/14/2025 Closing Date: 2/27/2025 11:59 PM Eastern Job Code: L0005 Position Number: 80002019 Union: Non-Union Bargaining Unit: LG Pay Group: LG Bureau / Division Code: 88213423 Bureau / Division: Delaware County MH/ID Worksite Address: 20 South 69th Street City: Upper Darby, Pennsylvania Zip Code: 19082 Contact Name: Mary E. Grant Contact Phone: 484.###.#### Contact Email: [email protected] THE POSITION Are you a passionate and dedicated professional looking to build a fulfilling career that positively impacts the lives of others? The Delaware County Department of Human Services, Office of Mental Health, is actively seeking a motivated and compassionate Clerical Supervisor to join our dynamic team. We provide a supportive work environment along with opportunities for growth and career advancement. If you are ready to make a meaningful difference in the community, apply today and help us transform lives! DESCRIPTION OF WORK In this position, you will oversee the daily operations of the clerical unit within the mental health office, providing direct supervision to ensure smooth workflow. You will be responsible for coordinating and distributing tasks, managing ongoing assignments, and overseeing special projects. This position demands a high level of independence, sound judgment, and reliability. Strong writing and problem-solving skills are essential, along with the ability to communicate effectively with colleagues and stakeholders. Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 30-minute lunch.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONSMinimum Experience and Training Requirements:

• One year of moderately complex clerical work experience; or
• Any equivalent experience and/or training which provided the required knowledges, skills, and abilities.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

Legal Requirements:

• You must pass a background investigation.
• This position falls under the provisions of the Child Protective Services Law.
  • Under the Law, a conditional offer of employment will require submission and approval of satisfactory criminal history reports including, but not limited to, PA State Police clearance, PA Child Abuse history clearance, and FBI Fingerprint clearance.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at [email protected].

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply. EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.

You may only apply/test once for this posting.

Your results will be provided via email.

Benefit packages are determined by the county and may vary. Please contact the applicable county human resource office directly to inquire about a specific benefit package. 01 How much full-time moderately complex clerical experience do you possess?

• 1 year or more
• 6 months but less than 1 year
• Less than 6 months
• None

02 If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below. 03 How much college level coursework do you possess? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the Attachments tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted. If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting and clicking the Evaluation Services Link. For additional information on foreign education credentials, please visit and click on Other Information. You must attach your documentation prior to the submission of your application by using the Attachments tab on the left. You will not be able to add a document to the application after it has been submitted.

• 30 credits or more
• 15 but less than 30 credits
• Less than 15 credits
• None

04 You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score. All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions. Read each question carefully. Determine and select which Level of Performance most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The Level of Performance you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function. If you have read and understand these instructions, please click on the Yes button and proceed to the exam questions. If you have general questions regarding the application and hiring process, please refer to our

• Yes

05 WORK BEHAVIOR 1 - SUPERVISION Provide full range of supervisory duties which include: Planning, organizing and delegating work among positions; assigning and monitoring clerical activities for accuracy and timeliness; monitoring time and attendance and approving leave; scheduling the moving of staff; evaluating employee performance; addressing personnel issues and making recommendations; and interviewing and recommending the selection of applications for vacant positions in accordance with policies and procedures. Levels of Performance Select the Level of Performance which best describes your claim.

• A. I have experience planning and assigning work to staff, approving leave, evaluating staff performance, and interviewing candidates and recommending selection of applicants.
• B. I have experience as a lead worker, which included assigning or delegating work to staff, and monitoring others' work for accuracy and timeliness.
• C. I have successfully completed college-level coursework or formal training related to management, planning, delegation, etc.
• D. I have NO experience or education related to this work behavior.

06 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

The name(s) of the employer(s) where you gained this experience

Your duties as a supervisor (approving leave, interviewing, evaluating staff, etc.)

Your duties as a lead worker (assign work, reviewing work, etc.)

Your specific responsibilities

07 If you have selected the level of performance pertaining to the college coursework or formal training, please provide the requested information in the text box below. Please be sure your response addresses the three items listed below. If you indicated you have no training related to this work behavior, type N/A in the box below.

College/University or Training Source

Course Title

Credits/Clock Hours

08 WORK BEHAVIOR 2 - TRAINING AND OPERATIONS Conduct conferences and group meetings with new or re-assigned unit members in order to provide training, review changes in policies and procedures, make recommendations for improvements, and provide assistance on clerical matters in order to promote efficient operations. Train new staff in the use of PCs for inquiry and data entry as well as general clerical functions. Levels of Performance Select the Level of Performance which best describes your claim.

• A. I have experience conducting conferences or meetings to train new or reassigned staff, reviewing changes in policy or procedures, making recommendations for improvement, and providing assistance on clerical matters regarding operations.
• B. I have experience conducting conferences or meetings to train new or reassigned staff, and providing assistance on clerical matters regarding operations.
• C. I have experience training new or reassigned staff.
• D. I have successfully completed college-level coursework related to organization communication, etc.
• E. I have NO experience or education related to this work behavior.

09 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

The name(s) of the employer(s) where you gained this experience

Your experience training staff

Your experience reviewing policy or making recommendations on improvements

Your experience providing assistance on clerical operations

Your specific duties and responsibilities

10 If you have selected the level of performance pertaining to the college coursework, please provide the requested information in the text box below. Please be sure your response addresses the three items listed below. If you indicated you have no training related to this work behavior, type N/A in the box below.

College/University

Course Title

Credits/Clock Hours

11 WORK BEHAVIOR 3 - PROOFREAD DOCUMENTS Proofread varying types of materials to ensure the transfer of information is grammatically correct, complete, consistent, and adheres to agency rules and regulations. Examine and review the files, forms, documents, and records that have been processed by the staff for completeness and accuracy. Levels of Performance Select the Level of Performance which best describes your claim.

• A. I have experience proofreading various types of materials (including files, forms, documents, or records) processed by staff, for grammar, completeness, accuracy, or adherence to rules or regulations, where I had the final responsibility for the completed product.
• B. I have experience proofreading various types of materials (including files, forms, documents, or records) for grammar, completeness, accuracy, or adherence to rules or regulations, where others had the final responsibility for the completed product.
• C. I have successfully completed college-level coursework related to business writing, technical writing, English composition, etc.
• D. I have NO experience or education related to this work behavior.

12 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

The name(s) of the employer(s) where you gained this experience

What you proofread

Your responsibility for the final product

Your specific duties

13 If you have selected the level of performance pertaining to the college coursework, please provide the requested information in the text box below. Please be sure your response addresses the three items listed below. If you indicated you have no training related to this work behavior, type N/A in the box below.

College/University

Course Title

Credits/Clock Hours

14 WORK BEHAVIOR 4 - PERSONNEL TRANSACTIONS Prepare and process paperwork relating to Civil Service personnel related transactions such as new hire, pay adjustments, promotions, etc. and serve as liaison with employees, fiscal staff and Human Resources to collect and ensure accuracy of information. Levels of Performance Select the Level of Performance which best describes your claim.

• A. I have experience preparing and processing paperwork relating to personnel related transactions AND serving as liaison with employees, fiscal staff and Human Resources to collect and ensure accuracy of information.
• B. I have experience processing paperwork relating to personnel related transactions but did not serve as liaison with employees, fiscal staff or Human Resources.
• C. I have successfully completed college-level coursework related to human resource management, etc.
• D. I have NO experience or education related to this work behavior.

15 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

The name(s) of the employer(s) where you gained this experience

Your role preparing and processing human resources related paperwork

Your duties as liaison with employees, fiscal staff or human resources

Your specific duties and responsibilities

16 If you have selected the level of performance pertaining to the college coursework, please provide the requested information in the text box below. Please be sure your response addresses the three items listed below. If you indicated you have no training related to this work behavior, type N/A in the box below.

College/University

Course Title

Credits/Clock Hours

Required Question