Clerical Support - Federal and State Programs - Northwest Tri-County Intermediate Unit 5 : Job Details

Clerical Support - Federal and State Programs

The Northwest Tri-County Intermediate Unite is seeking applicants for a full-time Clerical Support position for our Federal and State Programs Department.

This position comes with excellent benefits:

• 15 paid holidays per year
• Paid Vacation Days, Sick Days, and Personal Days
• Full Medical-PPO, Dental, Prescription, & Vision Insurance after 30 days for employee and dependents at $75.00 per month payroll deduction
• Life Insurance
• Pay rate: $17.56/hour
• 35 hours per week

Position Summary:

The Secretary is directly responsible to the program supervisor, assistant director, and/or director within the assigned program area. The individual in this position shall support programmatic staff to effectively deliver services within the assigned position.

Required Qualifications:

• High school or GED diploma
• Proficient in technology use, including software and web-based applications

Desired Qualifications:

• Associate's degree in a related field
• A minimum of two years' successful experience in a professional office setting

Essential Functions and Responsibilities:

• Effectively communicate both verbally and in writing with internal and external stakeholders to deliver high-quality customer service
• Support data-driven decisions by collecting, monitoring, and reporting on data related to the assigned program area, using various software and web-based technologies
• Proactively provide support to programmatic and administrative staff, assigned projects, and initiatives, according to IU procedures
• Prepare documents, reports, letters, memoranda, requisitions, and forms using applicable word processing, database, spreadsheet, and file server software systems in accordance with IU procedures
• Maintain programmatic records to include necessary calendars, manuals, files, deadlines, and communications to ensure continuity of services
• Respond to routine requests for information from internal staff as well as external customers via the phone, mail, and email
• Arrange appointments and meetings as appropriate, including travel, facilities, lodging, materials, registrations, and refreshments and follow-up as required
• Develop and maintain an efficient, comprehensive, and accessible document management system on various projects
• Assist with conference and workshop support, including enrollments, registration, preparation of handouts, visual aids, and post workshop follow-up
• Serve in a back-up capacity by cross-training with colleagues in related positions
• Coverage of reception as needed and conducting fingerprinting services for customers
• Perform other related duties as assigned

Performance Factors/Job Competencies:

• Must be able to pleasantly communicate, both orally and in writing, and to explain complex instructions in an easily understandable fashion.
• Must be able to work effectively in a collaborative team environment.
• Must be flexible and able to tolerate many situations and personalities.
• Must have auditory acuity to listen to other people on telephone and in person.
• Must have verbal skills to communicate effectively with the public.
• Must be able to withstand emotional stress.
• Must be able to organize and maintain programmatic files.
• Must adapt to new and emerging technologies to improve programmatic efficiency.
• Prioritize and efficiently complete tasks with minimal supervision.

Work Environment:

This job operates in a professional office environment. Incumbent must be able to sit at desk for extended periods of time. This role routinely uses standard office equipment with a vast majority of the time utilizing computers to complete daily tasks.

Physical Demands: (% of time)

Standing: Occasionally (