Clerk III - Texas Health & Human Services Commission : Job Details

The Texas Health and Human Services Commission (HHSC) seeks highly qualified candidate to fill the Integrity Support Services (ISS) Appeals and Mitigation (A&M) - Clerk III position within the Office of Medical and Social Services (MSS), Access & Eligibility Services Field Division. ISS A&M is driven by its mission to connect people, services, and supports by helping individuals and families in need of food, medical care, cash assistance and other social services. The ideal candidate will thrive in an environment that emphasizes: innovation through new ideas, striving for excellence by taking pride in your work, embracing our differences as a source of strength, accomplishing more through partnership, leading by example, and learning for continuous improvement. Ability to organize and prioritize work and address multiple tasks within tight deadlines Open to current ACCESS AND ELIGIBILITY (AES) employees only

Clerk III

Performs highly complex (senior level) clerical work under limited supervision with moderate latitude for the use of initiative and independent judgement. Provides a variety of clerical support services in an ISS A&M Unit. Provides secretarial support to A&M Support staff. Reviews incoming appeals for validity in terms of policy and procedure. Reviews public records to identify and retrieve data related to program workload.

Assists staff in filling out forms and providing information by mail or by phone. Reviews appeals and associated documents for required signature, date, and supporting documents. Logs tasks and assigns them for processing. Provide support to ISS A&M Mailbox. Assists supervisor with the scheduling of tasks. Job requires detailed oriented individuals with ability to apply complex policies and procedures. Essential Job Functions:

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.

Reviews incoming appeals for validity and assists staff in filling out forms relating to appeals and hearing process.

Maintains tracking system of assignments to ensure timely completion.

Serve as the back up to other ISS A&M clerks as well as assist when needed for providing support for the ISS A&M Mailbox, scheduling of assignments, and assigning workload to designated staff.

Types conference notes, reports, letters, memos, staff meeting notes, travel, and routes mail appropriately. Completes additional tasks upon request of supervisor or other staff.

Must be able to work occasional overtime, as required by management, outside of normal hours of operation, which may include weekends when called upon.

Must be able to work in a highly stressful and fast pace environment, under constant pressure to meet required deadlines. Knowledge Skills Abilities:

Knowledge of internet usage. Knowledge of computers. Ability to listen to clients, elicit, relate, and evaluate information; and interpret terms as needed. Ability to complete required work within specified deadlines.

Ability to read, understands, and applies a variety of interrelated instructions, such as those found in guidelines, regulations, and policies. Knowledge of basic mathematics and the ability to complete basic mathematical calculations. Knowledge of clerical policies and procedures and records administration and maintenance techniques and procedures. Ability to communicate verbally and in writing. Ability to establish rapport with and relate to clients. Ability to maintain effective working relationships with others. Registration or Licensure Requirements:

N/A Initial Selection Criteria:

Initial Selection Criteria: High School diploma or GED equivalent is required. Thirty (30) hours credit from an accredited college or university OR one (1) year relevant work experience is preferred. Bilingual (English / Spanish) skills preferred, not required. TIERS & EWMS experience preferred. One (1) year relevant work experience in Eligibility Operations Programs; such as SNAP, TANF, Medicaid, and MEPD are preferred.

Ability to work in a professional customer service environment is required. Preferred work experience to indicate a general understanding of the knowledge, skills, and abilities needed to perform duties. Preferred work experience using a personal computer for inquiry and date entry. Preferred work experience searching records to identify and retrieve information. Preferred work experience establishing, maintaining, and/or verifying indexes, files, logs, and/or cross reference systems. Preferred work experience handling and transporting mail and other documents. Preferred work experience using fax machines, printers, multi-line telephone systems, and other office equipment. Ability to travel 10% of the time. Additional Information:

Please note: That while the posted salary range for this position is $2694.33 to $3946.25, only former, and current Health and Human Services Commission employees will be offered a salary above $2694.33.

Current employees promoting into this position will be offered a salary that meets Human Resources salary guidelines for promoting employees. Former employees may be offered a salary above $2694.33 if they have recent Texas Works or MEPD eligibility experience. Recent experience includes any experience within one year prior to the application closing date. Applicants who are not current or former Health and Human Services Commission employees will be offered a salary of $2694.33. If the selected applicant has been previously retired from state employment under the Employees Retirement System of Texas (ERS), he or she will receive $2694.33. This position can be housed at any eligibility office statewide depending on office availability. The location of the position will be determined after selection of the candidate.

Access & Eligibility Services Field Offices normal hours of operation are from Monday-Friday 8:00 am - 5:00 pm. Employees may be required to work occasional overtime, as required by management, outside of normal hours of operation, which may include weekends.

Successful applicants must be willing to work in a highly stressful and fast pace environment, under constant pressure to meet required deadlines.

Applicants may not have a history of substantiated fraudulent activity against HHSC or any programs it administers. Applicants who have a non-fraud overpayment with an outstanding balance must agree to repay the overpayment balance as a condition of employment.

The Texas Health and Human Services Commission is committed to hiring veterans and creating a work environment that values and retains the skills that service members bring to the job. A veteran is an individual who has served in *the Army, Navy, Air Force, Coast Guard, or Marine Corps of the United States or the United States Public Health Service under 42 U.S.C. Section 201 et seq., as amended; *the Texas military forces as defined by Section 437.001 of Texas Government Code; or *an auxiliary service of one of those branches of the armed forces; and *has been honorably discharged from the branch of the service in which the person served.

Please Note that Military Occupations that relate to the initial selection criteria and registration or licensure

requirements for this position may include 42A, YN, 0111, and 341X1. For more information see the Texas State Auditor's Military Crosswalk at

VETERANS: Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: For more information on military occupational specialty codes, see the Military Crosswalk Guide.

HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work. I-9 Form - Click here to download the I-9 form.

In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-###-####. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.

I-9 Form - Click here to download the I-9 form.

In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-###-####. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Top 10 Tips for Success when Applying to Jobs at HHSC and DSHS

MOS Code:

42A, YN, 0111, 3A1X1

HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.

I-9 Form - Click here to download the I-9 form.

In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-###-####. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Top 10 Tips for Success when Applying to Jobs at HHSC and DSHS