CLERK - LIBRARY - Triton College, IL : Job Details

ESSENTIAL FUNCTION:

Maintain an inviting atmosphere to provide students, faculty, and staff assistance in the use of computers, scanners, printers as well as Microsoft applications within the Library and ETRC open lab. Provide a wide variety of basic public, technical, and clerical services including resource information and circulation. Assisting users over the phone, online, and in person regarding Blackboard/online courses, student email and student portal inquiries. Collaborate with faculty, staff, and students to reserve designated study rooms/ class areas.

Qualifications

EDUCATION:

1. High school diploma or equivalent

EXPERIENCE:

1. 1 year of library experience

2. Previous work experience in a customer-based office environment

SKILLS:

1. Strong Microsoft Business Applications Processing skills

2. Excellent customer service in person, over the phone, and online.

3. Ability to adapt and learn new technology.

4. Ability to work independently, as well as collaboratively as a contributing team player.

5. Detail oriented, strong analytical thinking, interpersonal skills, and organizational skills.

6. Multitasking, time management and excellent communication skills.

7. A general knowledge of college policies and procedures. Specific knowledge of Library policies

and procedures applicable to Triton.

8.. Library of Congress Call Number System

9. Alma ExLibris System

10. Primo VE

11. Cannon Printers

12. ETRC Software

Training will be provided as needed.

Responsibilities

RESPONSIBILITIES:

Daily contact with students, faculty, and staff, in person, over the telephone, and via email receiving requests for and providing information about Library & ETRC resources and their usage.

Manage the daily operations of the Service Desk at the Library & ETRC

Circulating library materials: Alma ExLibris

Maintaining Loanable Technology inventory organization

Re-shelving, Shelf Reading, & Shifting books

Monitor the function of all computers, scanners, and printers, including changing toners and replenishing printer paper supply.

Maintain order of the Library and ETRC computer lab, deal with disruptions, problems/concerns according to Triton College and the Library policies and procedures.

Ensure/safeguard opening and closing of the Library & ETRC, attentiveness for the prevention of theft, destruction of hardware and software and illegal activities such as software prating and copyright infringement.

Identify software applications and hardware malfunctions and report to manager, coordinator or supervisor.

Other duties assigned.