Client Access Supervisor - Mac's List : Job Details

Client Access Supervisor

Mac's List

Job Location : Portland,OR, USA

Posted on : 2025-01-01T07:02:04Z

Job Description :

Description

Thank you for your interest in career opportunities at Central City Concern!

Since 1979, the Portland Community has trusted Central City Concern (CCC) to help people create meaningful, long-term change. Every year, we serve more than 13,000 people experiencing, or at risk-of, homelessness with affordable and supportive housing, person-centered health care, addiction recovery and employment assistance. By providing health care, housing and jobs, CCC is ending homelessness in Portland and helping people achieve their highest potential.

Now Hiring: Join Central City Concern as a Client Access Supervisor

Location: Blackburn Primary Care Center - 12121 E. Burnside Street, Portland 97216

Schedule: On-Site (5x/Week); Monday - Friday (8:00am - 5:00pm)

Compensation: $62,400.00 - $87,360.00/Year

MINIMUM QUALIFICATIONS (REQUIREMENTS)

* Required: High School Diploma or GED required.

* Required: Two (2) or more years of formal supervisory experience.

* Required: At least one (1) year of recent experience scheduling in electronic medical record systems (EMRs).

PREFERRED QUALIFICATIONS (NOT REQUIRED, BUT GREAT TO HAVE)

* Bachelor's Degree in health or social service related field of study.

* Experience in both medical and behavioral health settings.

* Bilingual proficiency (e.g. fluent in Spanish).

* Experience working with Epic or Athena.

Summary:

The Client Access Supervisor has a vital role in overseeing and guiding the client access staff at their assigned location. They serve as mentors, ensuring that staff members carry out their responsibilities in accordance with established protocols and in a trauma-informed manner. The supervisor actively supports the recruitment and retention of client access staff and conducts performance reviews, department meetings, and training sessions. They also provide coaching and take corrective actions when necessary. Administrative duties, such as approving time cards and managing vacations, are part of their responsibilities. The Client Access Supervisor collaborates closely with the Client Access Services leadership team to ensure adequate staffing and effective processes. They also contribute to quality improvement efforts.

DESCRIPTION OF DUTIES:

* Work as a member of the multi-disciplinary team to deliver comprehensive, client centered and trauma informed integrated services.

* Actively participate in the integration of services and identify new opportunities to improve collaboration between and within service and care teams while carefully following information-sharing guidelines.

* Proactively identify opportunities for improvement within workflows and logistics. Participate in review of Key Performance Indicators; review and contribute to continuous improvement opportunities and plans.

* Build understanding of and appreciation for diversity among clients and support their connection to culturally responsive and culturally specific services as requested.

* Provides direct oversight of Client Access staff (Client Access Specialist I & II, and Urine Drug Screen Technicians where applicable).

* Responsible for recruitment and hiring for client access staff.

* Notify Client Access Services Operations Manager in a timely fashion of staff shortages and work collaboratively with Manager to problem solve staffing issues.

* Ensure job descriptions are kept up to date.

* Train staff to be able to perform their job duties.

* Perform staff performance reviews, staff coaching and corrective actions when necessary.

* Process and approve timecards, vacation requests, and time-off requests.

* First point of contact for any personnel issues in client access departments.

* Meet with patients/clients that may have concerns or complaints with services or staff.

* Ensure that an exceptional level of customer service is provided at all times for internal and external customers in a respectful, courteous and trauma informed manner.

* Ensure that front desk staff comply with roles and responsibilities to meet medical billing requirements.

* Ensure that appointments are scheduled and documented appropriately within the EHR.

* Ensure that confirmation and outreach calls are documented appropriately within EHR.

* Ensure that any payments collected are recorded appropriately are completed.

* Responsible for daily balance sheets and bank deposits of collected payments.

* Ensure efficient and correct flow of patient information, regardless of source or media, including scanning, faxing and indexing documents electronically.

* Coordinate maintenance and service as needed for office machines.

* Ensure that appropriate office supplies and resources are available to client access staff and monitor ordering practices.

* Participate in quality assurance and quality improvement activities.

* Monitor client access compliance with all CCC policies and procedures.

* Implement new policies and procedures when they are approved.

* Adhere to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and to CCC policies and agreements regarding confidentiality, privacy, and security. Support compliance with all privacy and security requirements pursuant to community partners' and outside providers' patient confidentiality agreements, including privacy and security requirements for EHR access. This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their designee.

* Attend all mandatory CCC trainings in a timely manner.

* Perform other duties as assigned.

SKILLS AND ABILITIES:

* Ability to consider the impacts and outcomes for underserved communities during decision-making processes.

* Ability to consider impacts of systems of oppression, structural racism, and individual bias on client outcomes.

* Ability to supervise others and effectively lead a team.

* Effective communication skills, ability to communicate verbally and in writing clearly and concisely.

* Demonstrates personal attentiveness, responsiveness and prompt follow up to all internal and external customers.

* Demonstrates leadership and problem-solving skills to ensure optimum efficiency in work flows.

* Competency in electronic medical systems and other computer software (MS Word, Excel, Outlook, Internet).

* Excellent data entry skills.

* Ability to understand and follow written and verbal instructions.

* Ability to coach team members in a positive and supportive manner.

* Ability to be highly motivated, make decisions and work in a fast paced environment.

* Demonstrate a high tolerance for ambiguity and change.

* Proficient in 10-key and keyboarding.

* Detail oriented and accurate record keeping.

* Ability to maintain confidentiality at all times.

* Understands laws, regulations, policies and procedures related to UDS (urine drug screens).

* Understands laws, regulations, policies and procedures related to medical records.

* Must be comfortable working 1:1 with patients/clients

* Strong ability to remain calm and problem solve in crisis situations.

* Ability to deescalate clients or staff.

* Ability to work with a diverse population in a trauma informed manner.

BENEFITS at CCC

Central City Concern offers incredible benefits to our employees. We offer an extensive total rewards package to include base wages, medical, dental, vision and voluntary plans. Central City Concern also takes employees' financial wellness into consideration and provides a rich retirement match. In the spirit of inclusivity, we celebrate 11 holidays and have a generous paid time off (PTO) plan.

* Generous paid time off plan beginning at 4 weeks (of accrued time) per year at the time of hire. Accrual increases with longevity.

* Amazing 403(b) Retirement Savings plan with an employer match of 4.25% in your 1st year, 6% in the 2nd year, and 8% in your 3rd year!

* 11 paid Holidays + 2 Personal Holidays to be used at the employee's discretion.

* Comprehensive Medical, Vision, and Dental insurance coverage.

* Employer Paid Life, Short Term Disability, AND Long-Term Disability Insurance!

* Sabbatical Program offering extended time off at years 7, 14, and 21.

Central City Concern is a second chance employer and complies with applicable laws regarding consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this particular job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.

Salary62,400.00 - 87,360.00 Annual

Listing Type

Jobs