Client Advisor - Chong Hing Jewelers : Job Details

This is a full-time on-site role for a Client Advisor at CH Jewelers / TimeValle in Arcadia, CA. The Client Advisor will be responsible for client relations, ensuring customer satisfaction, effective communication, customer service, sales assistance, and maintaining interpersonal communications with clients.

Job Responsibilities:

• Act as a primary point of contact for clients, addressing their needs and concerns with professionalism and empathy
• Develop and nurture long-term client relationships to ensure satisfaction and loyalty through the use of CRM tools
• Provide tailored product recommendations based on clients' requirements
• Achieve monthly sales quota through repeat client business and development of new clients
• Develop business growth by focusing on key product pillars
• Collaborate with your co-workers to deliver a seamless and outstanding client experience

Required Qualifications:

• Customer Satisfaction management skills
• Strong interpersonal and communication skills
• Strong client relations, customer service skills, and outstanding hospitality expertise
• Excellent organizational and time management skills
• Ability to work collaboratively in a team environment
• Flexibility to work non-traditional hours, including weekends, and holidays
• Bachelor's or Associate's degree or above required
• Must have authorization to work in the United States

Desired Qualifications:

• Native or working proficiency in an additional language other than English
• Prior experience in luxury retail, jewelry industry, or hospitality
• Knowledge or qualifications in luxury watches, jewelry, and/ or hospitality services

*The offered pay rate will be based on the candidates relevant skills and experience

*Please note that this is an active job posting, and we are currently screening candidates. However, the anticipated start date for this position will be closer to early to mid-November.