Client Aide-DTLA Hotel - Wesley Health Centers : Job Details

Location: DTLA- Downtown Hotel

Position Purpose: Under the supervision of the CA/CNA Supervisor and Program Director, the Client Aide has the responsibility to engage with patients and to assist in delivering personalized attention and support to patients staying at the DTLA Downtown Hotel Interim Housing Program. The Client Aide will help patients with daily living activities, mobility assistant, medication reminders, companionship, light housekeeping, safety monitoring, and promote physical, mental and emotional well-being.

Program Population: The Downtown DTLA Hotel is an Interim Housing Program that helps homeless individuals in their recovery journey, helping them improve their health conditions and enhance their social and Activities of Daily Living (ADL) skills, all with the focus of securing stable housing opportunities. Some of these individuals may also experience mental health and substance abuse issues, which can occasionally result in behaviors such as yelling, using strong language, and displaying anger outbursts. The core responsibility of each staff member at the DTLA Hotel is to support clients in overcoming obstacles and improving their coping mechanisms.

Principal Responsibilities:

1. Performs job responsibilities in accordance with established policies, procedures, and within the scope of education and training, including:

* Documenting patient responses to care and recording observations of their conditions.

* Monitoring and assisting patients with the use of bed pans, urinals, commodes, and urine collection bags.

* Supporting patient mobility within the facility for meals, activities, and appointments.

* Aiding with meal assistance, hygiene, and grooming activities.

* Collaborating with the client care team to ensure patient health and safety.

* Promoting patient safety and maintaining environmental cleanliness.

* Assisting the medical team in obtaining vital signs and weights when required.

2. Accurately documents relevant patient information following established protocols:

* Records observations of patient responses to care and physical conditions.

* Maintains clear and comprehensive documentation, including name, title, date, and time.

* Adheres to DHS requirements for logging, documenting, and reporting patient status.

3. Maintains confidentiality rigorously:

* Shares patient information only with appropriate personnel when relevant to care.

* Safeguards documents containing patient identifiers.

* Respects the confidentiality of information concerning fellow employees.

4. Demonstrates responsibility and adherence to organizational and department standards:

* Reports absences to the Supervisor LVN as per departmental procedures.

* Identifies and reports potentially unsafe systems/processes/situations.

* Adheres to department guidelines for breaks and personal business.

* Upholds a positive and professional image, following the organizational dress code.

5. Participates actively in organizational programs and committees:

* Attends assigned staff and operational meetings, as well as training sessions.

* Engages in safety programs, potentially serving on an emergency response team.

* Undertakes other duties as required or assigned.

6. Exemplifies effective teamwork and interpersonal skills:

* Approaches interactions with courtesy, mutual respect, and compassion.

* Offers proactive and positive solutions to challenges.

* Fosters productive working relationships to advance organizational goals.

* Demonstrates flexibility in accommodating changing priorities or requirement

Requirements:

* Minimum High School diploma or equivalence.

* Minimum one-year experience in a health care setting.

* Current BLS Certificate from the American Heart Association preferred.

* Must possess a caring and compassionate demeanor.

* Proficiency in working with diverse socio-economic, ethnic, and cultural backgrounds among clients, patients, and staff.

* Strong communication skills (written & verbal).

* Bilingual English/Spanish is preferred

* All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated against COVID-19 .

Employee Benefits:

JWCH Institute, Inc., offers competitive salaries for all positions. Employees working 30 hours per week or more are provided a monthly allowance which can be used towards medical, dental, and vision premiums. The agency offers sick leave, vacation time, 13 paid holidays, 401(k) Safe Harbor Profit Sharing plan, mileage reimbursement, short-term and long-term disability plans, life insurance policies, employee parking and more !

Wesley Health Centers JWCH Institute is an Equal Opportunity Employer