Client Care Advisor - Comfort Keepers of Greenville : Job Details

Are you looking for a career where you can use your results-driven expertise to fulfill your passion for making a difference in the lives of seniors? Do you love building and maintaining working relationships with others that improve their quality of life? If so, a Client Care Advisor position with Comfort Keepers is for you!

About Us:

Comfort Keepers, a premier provider of in-home senior care in Upstate South Carolina, is dedicated to enriching the lives of seniors. Based in Spartanburg for over 19 years, we're expanding our team to better serve the Greenville community.

Position Summary:

The Client Care Advisor provides continuity of care for clients after referral. They facilitate the provision of in-home care and support services to clients. They arrange for the uninterrupted continuing care of the client. They assist in the organization of family resources for the effective care of the client. They routinely interact with other personnel as well as clients, family members, community providers/referral sources, insurance companies, case managers, and other third-party payors.

Why Join Our Team:

Competitive Pay

Generous Paid Time Off

Direct Deposit

Health, Vision, and Dental Benefits

401 K

Ongoing Training and Professional Development

Supportive Work Environment

Client Care Advisor – Responsibilities

• Answers potential client inquiries and qualifies them for home visits. Must take accurate referral / service request information and accurately determine the type and duration of services necessary to meet client needs.
• Conducts In-Home Visit for prospective clients and converts them to a new client. Processes required paperwork obtaining signatures while communicating pertinent information to the client to ensure understanding.
• Processes data necessary to establish initial client records, services, and files. Participates in new client assimilation process and ensures it is completed in specified time frame.
• Identifies potential issues and uses independent judgment to evaluate alternative solutions and implement established policies for immediate resolution.
• Visit current clients on a regular basis to ensure the quality of care provided meets client needs.
• Develops and maintains relationships with existing clients.
• Establishes and grows community relationships with prospect referral sources such as transitional care units, hospital discharge planners, home health agency staff, and other senior-related referral sources. Coordinates transitions with all these referral sources.
• Must be able to work under time pressure and manage multiple demands simultaneously.

Qualifications:

• High School diploma required; bachelor's degree preferred.
• Healthcare or customer service experience a plus.
• Strong computer skills (Microsoft Office, additional software)
• Excellent interpersonal and organizational skills.
• Ability to maintain confidentiality and attention to detail.
• Positive, professional attitude and team player mindset.

Are you ready to ignite your passion for connection? Follow the link below to complete a 6-minute survey and upload your resume.

Become part of the Comfort Keepers family in Greenville, SC! Apply now to make a difference in the lives of seniors in our community.