Client Care Coordinator - Home Instead : Job Details

Join Our Team and Change Lives Every Day!

Imagine a career where your work truly matters – where every day, you're helping seniors live with dignity, independence, and joy. At Home Instead, we're passionate about making a positive impact in the lives of our clients and their families, and we're looking for a compassionate, driven Client Care Coordinator to join us in Johnson and Muscatine Counties. This role is an exciting opportunity for someone who wants to make a difference, grow professionally, and help lead an exceptional team in a company that's thriving and expanding!

Why You'll Love Working with Us:

• Be a Part of Something Bigger: Join a fast-growing home care company where each day, you're not just working – you're making a profound difference in someone's life.
• Room to Grow: We're committed to your personal and professional growth, with abundant opportunities for training, mentorship, and advancement within the company.
• Enjoy an Outstanding Culture: At Home Instead, we live by our values – treating each other with dignity and respect, and building meaningful connections with clients and staff alike. You'll find a supportive, family-like team here!

What You'll Be Doing as a Client Care Coordinator:

As our Client Care Coordinator, you'll have a deeply impactful role in ensuring our clients receive the best care possible. This is not just a job – it's a chance to create and manage relationships that bring peace, safety, and comfort to the people we serve.

• Introduce families to the value of Home Care: Consult with families about the benefits and value of bringing care into their home.
• Build Lasting Client Relationships: Welcome clients through personal, heartfelt assessments and onboarding, creating connections that will be the foundation for their home care journey.
• Lead Quality Care Initiatives: Oversee each client's care plan to ensure they're thriving, conducting regular visits and check-ins to maintain the highest level of support.
• Coordinate & Support Our Care Team: Be the liaison between clients and our dedicated team of care professionals, ensuring clear communication, consistency, and compassion in every interaction.
• Advocate for Seniors: Act as the voice and champion for our clients, proactively addressing their needs and customizing care solutions to help them stay in their beloved homes.
• Organize and Innovate: Streamline processes, update care plans, and document all activities to keep our client services running smoothly and ensure seamless, compliant care.

Qualifications We're Looking For:

• Education & Experience: Bachelor's degree in social work, nursing, or a related field preferred, along with 2+ years of client care or case management experience, ideally in senior or home care.
• A Heart for Service: A natural ability to connect, empathize, and show compassion, making our clients and their families feel heard, respected, and valued. A balance of a sales and a service mindset.
• Organizational & Leadership Skills: Ability to juggle multiple cases, lead a team, and make informed decisions confidently.
• Tech-Savvy: Experience with care management software and electronic documentation systems is a plus.

What's In It for You?

We believe in not just rewarding great work but creating a culture where you'll thrive. Here's what we offer:

• Competitive Salary & Benefits: Including health, and dental insurance, 401(k) with matching, generous PTO, and holiday pay.
• Professional Development: Access to a wealth of training opportunities and growth programs to advance your career.
• Meaningful Work Every Day: Know that your efforts directly contribute to the happiness and well-being of those you serve.
• Inspiring Team Environment: You'll be surrounded by people who genuinely care and support each other like family, making every day fulfilling and fun!

Ready to Join Us?

If you're passionate about making a difference and ready to grow with a company that puts people first, we'd love to meet you! Apply today to become part of the Home Instead team, where every day brings new opportunities to make an impact and change lives for the better.