Client Director - HAYS : Job Details

What future do you want to create?

At Hays, we believe in being lifelong partners - to our people as well as our customers. With over 50 years of business success, we have a reputation as the world leader in specialist recruitment and workforce solutions. But joining Hays isn't just about being part of a global business leader, it's about making a difference in the world of work.

Equipped with the skills, solutions, and technological capabilities of a true leadership partner, you'll put our customers at the heart of everything you do. We deliver holistic workforce solutions, including RPOs and MSPs, to solve the challenges our customers face today, tomorrow and in the future.

Our knowledge through scale, deep understanding, and our ability to meaningfully innovate is what sets us apart.

To support you in providing the advice, insights, and expertise our customers need to navigate a more complex world of work, we continually invest in your training and development and offer a rich variety of career opportunities across the globe.

Our culture is grounded in collaboration and inclusivity; we offer remote, hybrid and office working options and encourage our colleagues to bring their authentic self to work.

A career at Hays means working with skilled people from diverse backgrounds who are encouraged to think beyond, building partnerships across regions while united by the Hays spirit and guided by our belief to always do the right thing.

Let's create your tomorrow

WHY JOIN HAYS?

Be part of the team

We're driven to work hard but know when to have fun. We call it the Hays spirit. You'll experience this motivating energy in every part of our global team, and an inclusive environment where you can be yourself.

Feel set up to thrive

We're believers that personal growth leads to professional progression. Our open and accessible managers support you throughout your career, making sure you feel heard, valued and set up to succeed.

Go further in your career

Our scale and expertise mean you have access to a variety of progression opportunities. We give you firm foundations for your career, and the speed you can move forward is determined by your performance.

Work at the leading edge

Joining Hays means joining a business that's going places. We're transforming the way we do things, and shaping the future of the world of work, so if you thrive in a fast-paced environment, Hays is the place to be.

OUR VALUES

BUILD PARTNERSHIPS - THINK BEYOND - DO THE RIGHT THING

Your new role

This role involves leading a team and taking full responsibility for managing one or more client accounts, with a focus on both MSP and RPO, where technical expertise is beneficial. Ideally based in the Austin, TX area with a hybrid schedule at the customer site, the role aims to achieve budget and growth by maximizing fees and identifying opportunities. It requires establishing and developing key client relationships according to the client's contract plan by regularly meeting with key stakeholders. Additionally, the role serves as the second point of escalation for fulfillment or hiring manager issues and involves working with Client Managers to maintain an effective partnership with the client. This includes driving continuous improvement plans, tracking KPIs and SLAs, managing cost-saving initiatives, and overseeing program deliverables as outlined in the MSA.

You will be responsible for

* Develop strategies to grow the client account and drive team results with RPO hires.

* Partner with key stakeholders to identify and capitalize on growth opportunities.

* Collaborate with Solutions and Sourcing teams to present client solutions.

* Promote Hays' services and engage clients at every opportunity.

* Identify and implement continuous improvement areas in service delivery.

* Ensure efficient and compliant recruitment processes through regular meetings and progress tracking.

* Manage client placement requirements in line with customer contracts.

* Conduct business planning to analyze team strengths, growth opportunities, and threats.

* Ensure compliance with service agreements, contracts, and legislative requirements.

* Record and report on activity and performance, ensuring all SLA and KPI targets are met.

* Develop and maintain a high-performance culture aligned with Hays values, including training and coaching new employees.

* Manage and develop team performance through regular feedback, coaching, and performance appraisals.

You will have

* Experience managing and mentoring successful client teams.

* Prior RPO experience (minimum 5 years) and TA experience.

* Ability to leverage VMS experience (Beeline, Fieldglass, 3SS) and reporting skills.

* Strong working knowledge of Excel, PowerPoint, and services procurement.

* Experience conducting operational and service reviews effectively.

* Ability to manage stakeholder relationships and presenting professionally.

* Strong capability to resolve issues, identifying risks, and participating in sales pitches.

* Core knowledge of contract governance, forecasting, and budgeting.

* Ability to apply effective use of technology and interpreting data to drive performance.

* Developing strong client relationships and overseeing project delivery.

What we offer

* We offer base compensation of $110,000 (potential for higher dependent on candidate) plus bonus dependent on upon achievement of budget and MBOs.

* Hybrid/flexible schedule.

* PTO starting at 22 days, 2 floating holidays and 2 volunteer days. Our top producers have the opportunity to earn UNLIMITED PTO.

* Competitively priced medical, vision and dental plans to choose what works best for you.

* 401K with guaranteed match and fast-paced vesting schedule.

* Initial and continuous training & support from Learning & Development for your professional growth.

What you need to do now

Excited yet? If you're already itching to take the next step to achieving your career goals, apply now.

More about us

Hays is the world's leading recruitment experts. Last year we placed 80,000 people in permanent jobs and over 250,000 people in to temporary roles globally. We employ over 13,000 recruiting experts in 32 countries with opportunities for growth, leadership and travel. And enjoy an unrivalled position as the number most followed staffing company on LinkedIn, with over 6 million followers.

For us it starts with people. By combining years of hands-on experience with global and local expertise, we deliver tangible insights that help move our customers forward.

We challenge the status quo in our ways of working, our technology and tools, and how we envisage the future of stronger, fairer, more inclusive working environments for everyone.

Everyone is welcome here. We care deeply about diversity, equity, and inclusion (Search Hays Our Promise to read more). We encourage applicants from all groups, including women, indigenous people, visible or racial minorities, persons with disabilities, and anyone else who may belong to any group protected by federal, state, or local law. We have active employee resource groups which you can tap into from day one including the Pride Network, Black Excellence Network, WE Lead (for female leaders), and other employee resource groups supporting Veterans, Neurodiverse individuals, South Asians, and individuals interested in Sustainability. We have a very active relationship with Think Big for Kids who we support with their work of supporting youth engagement. You will be given in-depth training around different DE&I topics, which we believe are not only important for us, but for our clients and our candidates. At Hays, we foster a culture of inclusion. We want to hear from you. You are welcome here.

Hays is committed to building a thriving culture of diversity that embraces people with difference backgrounds, perspectives, and experiences. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin, or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local laws. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees.