Client Onboarding Specialist - FOLEY : Job Details

Foley is looking for a committed Client Onboarding Specialist to connect with our clients and steer them through a hassle-free onboarding experience.Your mission?To build relationships, grant web portal access, deliver demos, manage expectations, and provide tech support. We're after a customer-focused problem solver with stellar relationship management skills.Foley has been a trusted partner to motor carriers of all sizes. Our technologically advanced approach to DOT compliance automates many of the background screening and compliance requirements motor carriers must comply with, making it easier for them to onboard and retain the right driver for their business. At Foley, we just don't help our customers stay compliant - we help them thrive.THIS IS A REMOTE OPTION FOR THE FOLLOWING STATES:CONNECTICUT, MASSACHUSETTS, FLORIDA, SOUTH CAROLINA, TEXAS, GEORGIAKey Responsibilities:Reach out to new clients, promptly using power dialer systems.Spearhead the onboarding journey for small market clients, addressing their unique needs.Ensure client satisfaction through swift communication and attentive follow-ups.Manage and set clear client expectations.Deliver in-depth training through client portal demonstrations.Coordinate tasks, track timelines, and communicate updates to both Foley and the client.Become an expert in our products, services, and industry regulations to offer informed support.Maintain accurate client information in our core business systems.Protect company and customer information according to our policies.Requirements:Bilingual in English and Spanish.Remote experience preferred.Bachelor's Degree or equivalent experience.1-3 years of customer service experience is required.Proficiency in Microsoft Word, Excel, and Outlook is essential.Demonstrated ability to tailor client-focused solutions to meet individual needs.Proven capability to manage multiple projects simultaneously, with meticulous attention to detail.Self-motivated with a track record of success in a results-driven environment.Strong prioritization skills.Exceptional critical thinking and problem-solving capabilities.Impeccable attention to detail and commitment to meeting deadlines.Benefits:The position offers:Compensation $18-$18.75.Opportunities for professional growth.A supportive work environment that values ideas over egos.Benefits include:Comprehensive health.Dental.Vision.Generous vacation time.Sick time.Personal time.401K plan with a match.What You'll Love About Foley:The people! Our employees and customers consistently express that the best thing about Foley is our close-knit, exceptionally talented teams.Outstanding benefits, including three medical plans, two dental levels, and two vision levels to choose from.It's about ideas over egos. You will have the freedom to explore new ideas and approaches in an entrepreneurial environment.Professional growth opportunities.Our environment! We celebrate success and believe in transparency and teamwork.What We Do, How We Do It:At Foley, we've built a company that effortlessly manages recruitment, screening, and compliance under one roof, delivering a comprehensive solution to our customers.Where We're Headed:We're always developing new solutions to improve our services using our vast collection of data.What It's Like to Work with Us:We're a 250+ person company on the verge of explosive growth thanks to our AI-powered technology.Keywords:Customer Onboarding Coordinator, New Client Integration Specialist, Client Welcome Associate, Client Implementation Coordinator, Onboarding Experience Specialist, Client Engagement Facilitator, Customer Integration Manager, Client Onboarding Coordinator, Onboarding Relationship Specialist, Client Success Onboarding Specialist, Welcome and Integration Specialist, Customer Experience Onboarding Specialist, New Account Integration Associate, Client Onboarding Manager, Client Adoption Specialist.#J-18808-Ljbffr