Client Outreach Director Manager - Bank of America : Job Details

Client Outreach Director Manager

New York, New York;Miami, Florida; Fort Worth, Texas; Charlotte, North Carolina

**Job Description:**

**The Function**

The Client Outreach team are the front line unit who work with clients as part of meeting Know Your Client (KYC) periodic refresh and remediation requirements. We work in close collaboration with Global Corporate and Investment Bankers and Global Markets Sales to support the Banks global regulatory and policy requirements as it relates Client Due Diligence (CDD) documentation collection, with support from Operations and Global Financial Crimes Risk teams.

The team identifies and develops client connections, engages client representatives to obtain KYC documentation, and acts as a coordination point for resolving issues/challenges with respect to client and country specific documentation requirements in a timely manner.

In addition to the ongoing document engagement, individuals within the team keep abreast of global regulatory change that could influence processes, and identify opportunities that enhance the client experience.

**The Role**

The KYC Client Outreach Specialist (COS) teams serve as the Front Line Unit engaging with clients across business sectors and regions to meet KYC requirements for periodic refreshes in a timely manner.

**Role Responsibilities**

+ Outreach to clients requesting and collecting KYC documentation

+ Assign Outreach contacts and serve as the key point of contact for relevant Clients as well as Bankers, Operations, Risk and other internal functions

+ Partners with KYC support to review, challenge and communicate the KYC refresh forecast including any considerations as it relates to internal capacity as well as client population considerations

+ Drive ownership of client engagement and work across Lines of Business to close relationship coverage gaps, if any

+ Establishing and owning team/stakeholder routines to maintain transparency of progress, expectations, and provide a forum for escalations across industry coverage

+ Drives the organization and recording of client contacts in appropriate systems of record

+ Own any requirements as it relates to client-related discussions in internal governance routines within the FLU and those governed by support partners

+ Oversees and resolves the risks and impacts of non compliance with KYC processes, including restrictions, closures and associated business growth impacts

+ Consolidate client feedback on policy, requirements and/or jurisdictional nuances where given to help improve the Banks processes across lines of business and regions

+ Raise process issues and improvements that collectively help our clients

+ Partner with colleagues in Banking, Sales,, FLU COOs, FLU Change, FLU Business Controls, Operations, and other groups as needed

+ Review clients for appropriate activity and liaise with Bankers on whether relationships with specific entities should continue

+ Own the Outreach of both periodic refreshes as well as remediation and associated programs

+ Own the Outreach of jurisdictionally or regionally stringent requirements where needed

+ Own timely collection of client required documentation, including follow ups where needed

+ Ensure voice of the client is heard while adhering to policies, laws, rules and regulations

+ Consider, propose or feedback on potential client portals or improved methods of interaction

+ Own performance metrics, and ensure any exceptions are resolved within required timeframes

+ Master customer due diligence (CDD) requirements and guide clients as needed to comply

+ Drives the collection of enhanced customer due diligence (ECDD) requirements and guide clients as needed to comply

+ Represent Outreach on exam/audit/regulatory management from a FLU perspective, where needed

+ Adhere to bank privacy policies in securing non-public information obtained as part of KYC activities

+ Ensure hiring and mobility adhere to the KYC FLU location strategy

+ Embrace a collaborative and output oriented culture

**Required Skills**

+ Bachelor's degree or equivalent work experience

+ 10+ years experience in a client facing role within the financial services or a related industry

+ Preferred: Certified Anti-Money Laundering Specialist (CAMS)

+ Knowledge of AML CDD policy and standards, industry practices in AML CDD, including legal entities in global jurisdictions

+ Must demonstrate a strong client focus

+ Demonstrable ability to work across lines of business, regions and global client groups

+ Understands how the client book fits into the overall business growth strategy

+ Understand big picture and ability to work well independently

+ Ability to initiate and build strong relationships with all levels of the organization

+ Excellent interpersonal skills for motivation, collaboration and encouragement

+ Professional Demeanor: Demonstrating patience, composure, and positive attitude.

+ Problem Solving and Decision Making Skills: Thinking analytically, using diverse research skills, applying past experiences to problem resolution, developing multiple resolutions, knowing how to and where to go to resolve problems.

+ Flexibility and Adeptness: Handling multiple projects and daily tasks adjust to a changing environment adept to new approaches that improve overall work efficiency and effectiveness.

+ Initiative: Identify process improvements, demonstrate a self-starter behavior and a willingness to help others, and show potential to require minimal supervision.

+ Strong organizational skills and ability to prioritize and manage competing priorities with excellent attention to detail

+ Excellent proficiency using Microsoft office products, particularly Microsoft PowerPoint, Excel, Word

**Shift:**

1st shift (United States of America)

**Hours Per Week:**

40

**Pay Transparency details**

US - NY - New York - ONE BRYANT PARK - BANK OF AMERICA TOWER (NY1100)

Pay and benefits information

Pay range

$130,000.00 - $262,600.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

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Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (Policy) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of Americas Drug-free Workplace and Alcohol Policy, CLICK HERE .

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.