Client Relations Associate - IvyWise : Job Details

IvyWise is recognized worldwide as the premier global educational consultancy, working with families in over 59 countries to empower students to achieve their personal and academic goals and optimize their admissions outcomes. Through our methodology, proven over the past 26 years, we emphasize the discovery and development of students' passions and abilities. We leverage our unparalleled admissions expertise, concierge customer experience, and proprietary technology to help students aspire, apply and achieve.

Are you dedicated to student success and best-in-class client support? Come join our team! IvyWise is looking for a Client Relations Associate to join our growing Operations Team. The ideal candidate will be an extremely organized, detail-oriented individual who loves working with people. You must have a bachelor's degree, relevant experience in client support, and strong interpersonal and communication skills. Prior experience with selective college admissions, education management, or student counseling preferred.

Responsibilities

• Support a roster of college admissions counselors and act as a program manager for all clients working with those counselors through their IvyWise programs
• Communicate with students and families on a regular basis to ensure that the IvyWise experience exceeds their expectations
• Oversee program pacing and milestones for all assigned students, keep meticulous track of progress, anticipate issues before they arise
• Demonstrate strong problem-solving skills to address any client concerns in a proactive manner
• Keep client files accurate and current
• Oversee counselor reporting of session time and payroll
• Keep fully abreast of all college admissions news, trends, and updates

Qualifications

You must be highly organized, timely, detail-oriented, have excellent interpersonal and communication skills and have the natural inclination to think creatively and work independently and in a team environment. The ideal candidate will possess the following:

• Bachelor's degree required
• A minimum of 1-3 years of relevant experience. Previous experience working in a client facing position a must, and prior experience with selective college admissions or education preferred.
• Experience working for an international or luxury brand, or experience working with C-level clients as executive or personal assistant a plus
• A dedication to best-in-class service and client experience
• Strong written communications skills
• Proficiency using SalesForce a plus
• Meticulous attention to detail and impeccable editing abilities
• An entrepreneurial mindset and the ability to multitask, set priorities, and take initiative
• Ability to troubleshoot any issues that might arise confidently and swiftly
• Discretion and dedication to protecting the confidentiality of students and families
• Resourcefulness, accountability, a thick skin, and a high degree of integrity and ethics

Our students and families are special to us, and we're looking for someone equally special to join our team. If you think you've got what it takes, let us know!