Client Relations - Cadden Community Management : Job Details

We are looking for a motivated, reliable, and personable Client Relations Specialist for our fast-paced front office at Cadden Community Management. The perfect candidate for this position will have at least 1-2yrs experience working in customer service, have the ability to multitask while working with a busy phone line, and excels in people skills.Bilingual in English/Spanish is a plusJob Title: Client Relations Specialist Classification: Non ExemptReports to: Front Office ManagerJOB DESCRIPTIONPrimary Responsibilities:

• The Client Relations team member will handle client-facing duties as well as general office management tasks. When our clients walk into our office, we want them to find a friendly, smiling face and a helping hand. Excellent communication, strong multitasking skills, and a positive attitude is key for this position. The ideal candidate has at least two years' experience as a Receptionist or Administrative Assistant, strong work ethic and reliable. Adequate computer skills and ability to manage a multi-line telephone system are required.

Essential Functions of a Client Relations Specialist:

• Greet clients as soon as they arrive assist them with any questions they may have and connect them with the appropriate party if needed.
• Answer the phone in a timely, professional manner
• Homeowner questions regarding information based off of the industry software, Vantaca

Ledger reviewReview the ARC process either direct them to the website to submit a request or email a form to them and then note the account.Walking homeowners through online paymentsCalls to be passed onto Managers and Admins will be from Board of Directors, Vendors, Homeowners calling about inspection letters, and angry homeowners who are not willing to work with the Client Relations Specialist Mail sorting and delivery to the appropriate office (as needed), as well as preparing outgoing mail, folding and stuffing. Supervisory ResponsibilityThis position has no supervisory responsibilities.Work EnvironmentThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and printers/scanners.RequirementsPhysical DemandsWhile performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk and reach with hands and arms. Position Type/Expected Hours of WorkThis is a full-time position. Part-time can be considered based on schedule.TravelOccasional travel is expected for this position.Required Education and ExperienceCandidate must possess excellent written and oral communication skills; a high degree of professionalism; excellent computer skills, strong time management and organizational skills. Preferred Education and ExperienceHigh School Diploma, GED, Associate's degree or Bachelor's degree in Business Administration, Communications or other area of study.Work Authorization/Security Clearance (if applicable)None required for this position.Other DutiesDuties, responsibilities and activities may change at any time with or without notice. Salary$14.70 hourly