Client Relations Specialist - The Shyft Group : Job Details

Client Relations Specialist | Utilimaster | Bristol, IN (Main)

Regular Employee | Salary Exempt

Who we are:

At The Shyft Group we are driven to deliver. Proudly the North American leader in specialty vehicles, our portfolio of last-mile delivery vehicles, work trucks, and motorhome chassis bring people, goods, and services where they need to be.

We are strengthened by ten industry-leading brands -- Utilimaster, Blue Arc, Royal Truck Body, DuraMag, Magnum, Strobes-R-Us, Spartan RV Chassis, Red Diamond, Builtmore and Independent Truck Upfitters. Over 4,000 employees across eleven states and two countries work independently and together as one team under Shyft, building chassis, vehicle bodies, and accessories that improve every route, every run, every ride.

Empowered by a supportive, inclusive, and highly entrepreneurial culture, every person behind our brands is given the tools they need to make a positive contribution to the company, their community, and their families. Together under the Shyft umbrella, our teams drive new synergies that bring innovations to life on the road for an experience that is safer, more satisfying, more rewarding all around.

With 50 years and millions of miles behind us, we continue to charge forward leading the commercial vehicle transition to electric, innovating across all our brands, and earning our position among Fortunes 100 Fastest Growing Companies.

What youll do:

As the Client Relations Specialist for Utilimaster (A Shyft Brand) based at our facility in Bristol, IN, you will enjoy supporting our outside sales staff by quoting and managing orders while building and maintaining strong relationships with customers. You will focus on providing outstanding service by ensuring accurate specifications, monitoring orders from placement to completion, and effectively communicating with customers and the Production team.

You will play a critical role in identifying sales opportunities, responding to customer inquiries, and contributing to the overall success of the team by achieving sales goals. Additionally, you will have the opportunity to work independently and as part of a team, ensuring that all customer interactions are handled with efficiency and professionalism.

You will also:

• Sell truck bodies and provide tailored solutions to customers
• Address customer inquiries and identify sales opportunities
• Prepare and submit accurate quotes and sales orders
• Ensure appropriate specifications and options based on the truck chassis
• Monitor current sales orders from placement to completion
• Partner with Production and maintain clear communication with customers
• Engage with customers through inbound/outbound calls and email
• Upsell products and services by understanding customer needs and offering recommendations
• Stay updated on product and service offerings and competing solutions to provide knowledgeable support
• Answer potential customers' questions, provide additional information as requested, and ensure satisfaction throughout the sales process
• Partner with Sales to close business and achieve individual and departmental sales goals
• Continually look for ways to improve efficiency and daily operations

Learn more about The Shyft Group, Utilimaster, and Bristol, IN by exploring the Learn More section below.

What you need to be successful:

• High School Diploma or GED
• Associates or Bachelors degree in business, marketing, or related field (Preferred)
• 1+ years of proven sales or customer service experience
• Expertise in closing sales deals, preferred
• Highly career-motivated
• Detail-oriented and a reputation for having great follow up skills
• Enthusiasm about closing new deals, meeting or exceeding goals, growing the business
• A history of developing and growing relationships
• Proficiency in Microsoft 365 and CRM tools such as Dynamics 365
• Excellent verbal and written communication skills
• Exceptional customer service and organizational skills

Learn More

The content below is exclusively available on our careers site job description:

The Shyft Group

Employee Testimonials

Benefits Landing Page

Our Story

Sustainability

YouTube

LinkedIn

Join Our Talent Community

Utilimaster

News

Fleet Vehicles

Pick-Upfits

Electric Fleet Vehicles

Commercial Truck Bodies

Follow Utilimaster on LinkedIn, Facebook, and YouTube

Bristol, IN

Bristol, IN - Cost-of-Living Calculator

The Town of Bristol - Official Site

Best of Bristol, IN (TripAdvisor)

About Bristol, IN - via BestPlaces.net

Why The Shyft Group?

At The Shyft Group, we believe our people are our greatestasset. Thats why were committed to fostering an environment where you canthrive personally and professionally. When you succeed, we all succeed. Weoffer comprehensive benefits that prioritize your health, financial well-being,and work/life balancebecause we know your best work happens when you feelsupported in every aspect of life.

Stay Healthy: Your health is our priority. Weprovide:

• Comprehensive Medical and Rx Plan
• Health Savings Account (HSA)
• Complete Dental and Vision Coverage
• Healthcare Flexible Spending Account (FSA)
• A proactive Wellness Plan to help you stay at your best

Financial Security: Were here to help you build asecure future. Our benefits include:

• 401(k) Retirement Savings with employer contributions
• Short- and Long-Term Disability coverage
• Company-Paid Life and Dependent Life Insurance
• Options for Voluntary Term Life Insurance

Work/Life Balance: We know a fulfilling life outside of work fuels success atwork. We offer:

• Educational Reimbursement to support your professional growth
• An Employee Assistance Program (EAP) for guidance when you need it
• Dependent Care FSA to help manage family responsibilities

At The Shyft Group, we dont just offer benefitswe offerpeace of mind. Join us and experience the difference!

The Shyft Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran or status as a qualified Individual with a Disability, or any other characteristic protected by applicable federal, state or local law. If you have a disability and would like to request an accommodation in order to apply, please email us at [email protected].

The Shyft Group is an E-Verify Employer

Shyft uses E-Verify, which is an online system operated by the U.S. Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility and validate social security numbers. Through participation in the E-Verify program, information entered on Form I-9 will be provided and compared to information available at both of these agencies. See posters for more details. E-Verify Notice U.S. Right to Work Notice.