Client Relationship Executive - Stephens Landscaping Professionals : Job Details

Description:The Account Manager is the primary client contact. They are responsible for maintaining strong, positive customer relations to ensure total client satisfaction year-round throughout the landscape and snow season.ResponsibilitiesServing as the lead point of contact for all customer account management matters for the 75-100 client relationships assigned to youReacting immediately to customer inquiries and complaints, ensuring timely and successful execution of client requestsUtilizing Aspire to follow a routine process for customer engagement, proactively meeting with high-priority clients regularlyPerforming schedule reviews of properties to make sure that the standards of service are achieved, detect problems, and offer solutionsDirecting activities on the job site, including, but not limited to, communicating job notes, coordinating services, and performing on-site reviews with service managers and crew leaders before and after services are performedWhen required, roll up your sleeves and work alongside our landscape maintenance and property management crewsCommunicating schedules and scheduling changes with clientsWorking with the production team to ensure that work is performed profitably and that client expectations are metUpselling landscape maintenance services and property management servicesCoordinating with production staff to execute scheduled crew training in best practices for service executionParticipating in snow removal during the winter monthsNegotiating contracts and closing agreementsReviewing monthly invoicesRate of PayAnnual salary range - $65,000-$80,000Full Time/Year Round, ExemptSales Commission Eligibility after 1 year of serviceBenefitsHealth InsuranceDental InsuranceSLP Paid Family and Medical LeaveVoluntary Life and Accident InsuranceCompany Paid Short Term Disability and Life InsuranceCompany match IRA programPaid Time Off and Paid holidaysCompany-issued vehicleCompany-issued technology packageEducational AssistanceBoot Reimbursement (Spring and Winter)Employee Referral ProgramRequirements:3-5 years of experience managing crewsPrior experience in the landscape industry and local marketStrong plant identification, turf knowledge, basic irrigation knowledge, and in-house operations preferredValid NH Driver's License, an acceptable driving record, and ability to maintain a DOT medical cardBilingual in English and Spanish is preferredKnowledge of Account Management Systems (ASPIRE or similar) is helpfulFamiliarity with CRM program, maintenance estimating, and pricing, along with an adaptable nature in an ever-changing environment, relationship-building talent, and a sales focusAvailability to work flexible hours, including weekendsStrong time management and communication skillsCompensation details: 65000-80000 Yearly SalaryPIb628fc7a9a21-31181-#######3.