Client Relationship Manager (IT Services/IT Staffing Background) - PTR Global : Job Details

About PTR Global

PTR Global is a leading provider of workforce solutions, empowering organizations to achieve their business goals through innovative strategies. Specializing in optimizing contingent workforce management, we deliver customized solutions that drive operational excellence. Committed to diversity and inclusion, PTR Global fosters a collaborative environment for growth and success.

Job Summary

PTR Global is seeking a seasoned Client Relationship Manager with a strong background in information technology and experience in IT services, consulting, or staffing. In this role, you will manage and expand client relationships within an enterprise account, emphasizing headcount retention and strategic partnership. Your focus will be on building trust with hiring managers and supporting the client's workforce objectives through technology-focused insights and solutions.

Responsibilities

• Act as the primary point of contact for hiring managers within the clients organization, fostering and strengthening relationships to support ongoing workforce goals.
• Leverage your IT industry knowledge to understand the clients unique technology needs and tailor solutions that align with their business objectives.
• Ensure continuity in headcount by maintaining close communication with hiring managers and aligning service delivery to client expectations.
• Provide insights into workforce trends, deliver data-driven recommendations, and actively contribute to headcount retention and program optimization.
• Collaborate with internal teams to facilitate seamless client support, compliance, and adherence to service standards.
• Conduct regular relationship reviews, proactively addressing potential issues and identifying opportunities for value-add services within the client organization.

Requirements

• Minimum of 3+ years in client-facing roles within IT consulting, IT services, or IT staffing. Previous account management or client partner experience within an enterprise setting is preferred.
• Strong understanding of IT industry dynamics, with experience interfacing with technology stakeholders and supporting tech-focused workforce needs.
• Exceptional relationship-building and communication skills, with the ability to engage effectively with stakeholders from managers to senior executives.
• Ability to grasp technical concepts relevant to the clients technology environment and leverage this knowledge in solution discussions.
• Proven experience in data analysis, tracking metrics, and providing insights to enhance client programs.
• Ability to work closely with delivery and support teams, facilitating client satisfaction and success.