Client Relationship Manager-Located in Atlanta, GA area - HealthFund Solutions : Job Details

At HealthFund Solutions, we are an advocate for the uninsured and the underinsured patients and a partner to hospitals and healthcare providers. With decades of experience in the healthcare field, we observed a rising need to help a percentage of the population that continues to grow every day—those living without health insurance. Through sponsorship programs, Medicaid screening and premium monitoring, we empower patients to get the coverage and care they need to get back on their feet.

The Client Relationship Manager serves as a critical liaison between HealthFund Solutions (HFS) and assigned community partners. This leadership role requires strategic coordination with community partners to ensure seamless execution of contractual obligations. The Client Relationship Manager will act as the primary point of contact for overseeing and guiding hospital staff and ensuring alignment with organizational goals and client expectations. This position plays a pivotal role in fostering strong client relationships, driving operational efficiency, and ensuring exceptional service delivery. Additionally, the Client Relationship Manager will oversee the presentation of meetings, facilitate reporting needs, and act as a trusted advisor for all client-related matters, contributing to the growth and success of HFS.

Responsibilities:

• Function as client manager/liaison for assigned territory.
• Provide onsite and remote support as needed to community stakeholders.
• Support positive, productive relationships with all potential referral sources.
• Collaborate with leadership on new ideas for positive brand growth.
• Provide field intelligence to HFS leadership.
• Participate in networking opportunities as needed.
• Prepare and provide weekly, monthly and quarterly reports; as required by leadership.
• Schedule, prep and present hospital education presentations.
• Execute HFS Standard Operating Procedures and workflows clearly and concisely.
• Assist with new HFS employee onboarding staff training as needed.
• Self-manage personal monthly calendar, tasks, objectives and goals.

Requirements:

• Bachelor's degree preferred.
• Required 2-4 years of public speaking/presentation skills.
• Client Management and/or account executive experience required.
• Minimum 3 years of healthcare marketing experience preferred.
• Ability to think critically, be proactive and be a self-starter.
• Multitasker, prioritization, and time management skills.
• Be fluid in all job functions and can change as needed.
• Follow-up and follow through on each portion of the project is essential.
• Ability to maintain and respect confidentiality and HIPAA guidelines.
• Ability to be self-directed and to work effectively as a member of a team.
• Excellent computer skills with Microsoft office (Word, Excel & Outlook.)
• Excellent phone and email etiquette.
• Position requires up to 50 - 60% travel between facilities.
• Must have valid driver's license with clean driving record and active auto insurance
• *Remote/Hybrid – at any point, if required to work from home a minimum internet speed of 75Mbps and reliable cellular signal is required to be able to do this job effectively

Physical Abilities:

While performing the duties of this job

• Ability to sit for long periods of time entering data into the computer
• Ability to occasionally lift up to 10 pounds
• Ability to concentrate and stay on task for long periods of time

NOTE: This job description is not intended to be all-inclusive. Employee may perform other duties as required to meet the ongoing needs of the organization.

Please note that as we are vendors to several hospital systems. All onsite hospital positions are required to have the COVID vaccination completed prior to start date. If you choose not to vaccinate, you are required to provide a fully executed medical or religious exemption form prior to your start date. Upon approval of that exemption, you would be required to submit to weekly COVID testing. Be aware, that this policy could change at any time.

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Any candidate offered a position will be required to pass pre-employment screenings which include a national background check and a 12-panel drug screen.

HealthFund Solutions is a Drug -Free Workplace.