CLIENT RETENTION SPECIALIST - Team Velocity : Job Details

CURRENT OR PRIOR BDC CONSULTANTS, TELEMARKETERS OR ANY OTHER FIELD THAT REQUIRES EXCEPTIONAL PHONE, EMAIL AND FACE TO FACE SKILLS.

This position requires prospecting customers from our service drive, customer lease, finance & cash portfolios

Must be able to work closely and effectively with the service advisors, service director, sales consultants and sales managers

Ability to learn and efficiently operate multiple computer systems

The Client Retention Specialist at Friendly Acura of Middletown is responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction with our products and services, and maximizing customer retention rates.

- Develop and implement strategies to improve customer retention and loyalty

- Communicate with clients to assess their needs and address any concerns or issues

- Act as a point of contact for clients, providing exceptional customer service and resolving problems efficiently

- Monitor customer satisfaction levels and identify opportunities for improvement

- Collaborate with sales and marketing teams to develop client retention programs and initiatives

- Prior experience in customer service, sales, or a similar role

- Excellent communication and interpersonal skills

- Strong problem-solving abilities

- Ability to work effectively in a fast-paced environment

- Competitive salary range of $40000 - $50000 per year

- Health insurance coverage

- Retirement savings plan

- Paid time off and holidays

- Opportunities for career growth and advancement

Friendly Acura of Middletown is a reputable automotive dealership located in Middletown, New York. We are committed to delivering top-quality vehicles and exceptional customer service to our clients. With a strong focus on customer satisfaction, we strive to build long-lasting relationships with our customers and provide them with an outstanding car-buying experience. Join our team and be part of a dynamic and customer-centric organization.