Client Scheduler - Optima Medical Center : Job Details

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will possess excellent communication skills, a passion for helping others, and the ability to resolve customer issues effectively. You will play a crucial role in maintaining customer satisfaction and loyalty by providing timely, accurate, and professional support.**Key Responsibilities:**1. **Customer Interaction:**- Respond promptly to customer inquiries via phone, email, and chat.- Provide detailed product information, answer questions, and assist customers in navigating our services.2. **Issue Resolution:**- Identify and troubleshoot customer issues, working to resolve them efficiently and effectively.- Escalate complex issues to the appropriate department while ensuring timely follow-up.3. **Documentation:**- Maintain accurate records of customer interactions, transactions, comments, and complaints in our CRM system.- Prepare and submit reports as required to track service performance and customer feedback.4. **Product Knowledge:**- Stay up-to-date with product knowledge, company policies, and industry trends to provide informed support.- Participate in ongoing training sessions and team meetings to improve service skills.5. **Customer Engagement:**- Build and maintain strong relationships with customers, ensuring a positive experience.- Proactively follow up with customers to ensure their needs are met and gather feedback for service improvement.6. **Team Collaboration:**- Collaborate with team members and other departments to enhance service delivery.- Share insights and suggestions for process improvements based on customer interactions.**Qualifications:**- High school diploma or equivalent; further education is a plus.- Proven experience in customer service or a related field.- Excellent verbal and written communication skills.- Strong problem-solving abilities and a customer-focused mindset.- Proficient in using CRM software and Microsoft Office Suite.- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.- Flexibility to work varied hours, including evenings and weekends if required.**Skills:**- Empathy and patience in dealing with customer concerns.- Active listening skills to fully understand customer needs.- Strong organizational skills and attention to detail.- Ability to work independently and as part of a team.**Benefits:**- Competitive salary and performance bonuses.- Comprehensive health benefits package.- Opportunities for professional development and career advancement.- Positive and inclusive work environment.