Client Service Associate II - RKL : Job Details

The Client Service Associate performs tasks and duties related to delivering an exceptional client experience. They are responsible for ensuring execution of all tasks related to client service including timely and accurate responses to all client requests, new client onboarding, information gathering, account setup and maintenance, meeting preparation and documentation, and investment reporting Success Factors Responsibilities

• Works closely with Advisors to understand overall client financial situation to provide support in creating and delivering an exceptional client experience.
• Build and maintain client relationships and participate in meetings as needed
• Responsible for details and accuracy of all client service tasks including meeting preparation, note-taking, documentation in the CRM program, completing new account documentation, proposal generation, account billing, transfers, deposits, withdrawals, distributions, and other account activity
• Collaborate with internal teams to resolve any client service related issues as they arise
• Work closely with internal team to review, monitor and enhance firm processes to improve client experience and attract new clients
• Receive, direct and handle telephone calls, faxes, emails and mail in a professional and courteous manner
• Ensure all documentation is completed accurately and in a timely manner to meet internal deadlines
• Maintain high level of organization and prioritize work appropriately to meet deadlines

• Handle multiple tasks at one time and respond to client and coworker requests in a timely manner
• Demonstrate awareness and adherence to firm policies and procedures
• Maintain confidentiality with external client information as well as internal employee and firm information

• Take initiative to be a team player (seek out opportunities to help others)
• Treat everyone with respect; develop loyalty and trust within the team
• Successfully adapt to different personalities and working styles
• Proactively and effectively communicate information regarding status issues to team members
• Hold self-accountable for assigned work; seek continuous feedback to learn and develop in role; open to new ideas and suggestions

• Strong communication skills, written and verbal, to effectively interface with all levels of firm management and staff; ability to communicate issues and conclusions in a clear, concise and professional manner
• Problem solving skills; ability to shift focus and adapt to changes
• Ability to create and drive a positive business culture
• Strong multitasking skills with ability to prioritize work as necessary
• Consistently accurate with great attention to detail and organization

• Associate's degree or commensurate experience. Bachelor's degree in related business field is preferred
• 3+ years of experience administrative/operations management within a financial or professional services environment
• Series 65 license or ability to obtain license within 3 months of hire
• ASPPA Qualified 401(k) Administrator designation able to be obtained
• Knowledge of general investment and finance principles/strategies (e.g. Retirement plans, trusts, stock market etc.)
• Firm understanding of wealth management, taxable vs non-taxable accounts and other industry- specific practices
• Proficiency with Microsoft Office Suite (Word, Excel and Outlook)

• Must be able to remain in a stationary position as needed
• The person in this position needs to occasionally move about inside the office and at client offices to access file cabinets, office machinery etc.
• Constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer
• Ability to communicate in a professional manner and exchange information with internal and external actors as needed
• Ability to lift/carry up to 20 pounds
• Ability to work outside of normal business hours and weekends as needed
• Ability to travel to local and non-local clients as needed, overnight travel may be required
• This job description is subject to change at any time and employee will be given additional responsibilities as assigned