Client Service Associate - Windward Recruiting : Job Details

As a Client Service Associate, you will provide essential support to advisors and clients alike, ensuring smooth day-to-day operations, and office administration, and delivering exceptional client service.Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now.

DUTIES & RESPONSIBILITIES:

• Be the first point of contact for clients and visitors alike: welcome and assist clients, directing them to the appropriate advisor, and answering phone calls as needed.
• Reconcile daily price and transaction downloads from the custodian to the client reporting database, troubleshooting discrepancies to ensure accuracy.
• Coordinate with custodians and external partners (CPAs, attorneys, banks, etc) to handle client paperwork, including account openings, transfers, and ongoing account maintenance.
• Record and update client information in the CRM database.
• Assist with Quarterly Client Reporting distribution and mailings.
• Retain client statements in compliance with regulatory requirements.
• Oversee and complete general office administration tasks, including vendor contact and supply orders (everyone pitches in).
• Maintain various tracking and compliance spreadsheets.
• Provide miscellaneous support to the financial planning team, including CE registration, data entry, and creating bulk mailings.

QUALIFICATIONS:

• Minimum of 2-4 years of experience in the financial services industry is preferred, wealth management or custodial experience is a plus.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office programs; experience with Dynamics CRM is a plus.
• Ability to learn and adapt to new software quickly and effectively.
• Capable of working independently and producing high-quality results.
• Experience managing and ensuring the integrity of electronic documents and software information.