Client Service Associate - Lead Advisor : Job Details

Lead Advisor, LLC is a wealth management consulting and search firm. This role is for a client in Westborough, MA. For other roles visit: jobs.lead-advisor.com.

Client Service Associate

Our full-service financial advisory practice serves high net worth and emerging high net worth clients with:

• Wealth management
• Tax-efficient savings strategies
• Estate planning
• Risk management
• Retirement planning

The Client Service Associate is an integral part of the overall client experience, supporting the Wealth Management Team. A high degree of accuracy is required, ensuring a satisfying and memorable client experience.

Client Service Associate Job Duties:

• Execute client insurance onboarding, including:
• Preparing illustrations
• Scheduling medical exams
• Preparing applications
• Managing the underwriting process
• Preparing for policy delivery meetings
• Handle ongoing policy servicing and maintenance, such as:
• Billing updates
• Reconsiderations
• Loan processing
• Execute client investment onboarding, including:
• Preparing account opening paperwork
• Facilitating rollovers with clients
• Tracking incoming transfers
• Confirming cost basis information is received
• Handle all necessary account maintenance, such as:
• Money movement
• Standing instructions for tax withholding and bank accounts
• Changes of address
• Communicate with clients in a professional, compassionate, and timely manner according to firm policies and procedures.
• Maintain client confidence and trust through zero defect work.
• Actively participate and contribute to Operations Team projects for:
• Efficiency
• Productivity
• Advice
• Client experience
• Input and maintain accurate client information in all appropriate databases and software applications.
• Effectively manage and prioritize workflow, created from:
• CRM action items
• Phone calls from clients
• Emails
• Additional work not flowing through the central database
• Actively participate and contribute to professional development and training, both individually and with the team.
• Develop an understanding of the Firms Financial Solutions philosophy, including:
• Programs, features, and benefits
• A thorough understanding of firm services, philosophies, and ideologies

Qualifications:

Required:

• Life, Accident & Health Insurance licenses (obtained within first 3 months of employment)
• Securities Industry Essentials Exam (completed within first 6 months of employment)
• Series 7 & 63 (within first year of employment)
• Bachelor's Degree or related industry experience