Client Service Executive - The Hartford : Job Details

Sr UW Program Manager - UE07DE

We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.

The Client Service Executive (CSE) is responsible for supporting profitable growth and retention of accounts. Additionally, the CSE will understand an account's needs while developing and delivering an end-to-end service offering that differentiates The Hartford in the marketplace. We look to the CSE to support the Hartford's service platform through impactful customer interactions which display strong collaboration, industry acumen, and consistent messaging that delivers effective solutions to our largest customers

Responsibilities:

30% - As the integral member of the service team, supports the service mission and delivering customer presentations that demonstrate professional diplomacy, articulated messaging and confidence that drives positive outcomes for our customers. Negotiates and coordinates claim account services between the claim organization, the account and the agent/broker while executing loss cost containment initiatives through detailed analysis of claim results. Resolves claim issues promptly via engagement with various internal service providers.

30% - Negotiates and coordinates end to end account services between the claim organization, underwriting, the account and the agent/broker while executing loss cost containment initiatives through detailed analysis of performance results.

35% - Resolves service issues promptly via engagement with various internal service providers.

5% - Provides training to local agents and business partners on new claim products and services.

Qualifications:

* 10+ years of Property & Casualty insurance experience

* Bachelor Degree or equivalent industry experience

* Prior sales and leadership experience required

* Must reside within assigned geographic region, as face to face interactions

are required

* Functional expertise in multiline claims with a minimum of 5 years of functional claim experience in one or more of these product lines: Workers' Compensation, Property, Auto or General Liability (or equivalent experience servicing large or VIP agencies / brokers).

* Excellent ability to present virtually and in person to senior leaders and internal & external audiences

* Advanced knowledge of analytical claim data review with demonstrated ability to consult re: loss cost containment initiatives through detailed analysis of claim results

* Solid leadership acumen with prior leadership experience preferred along with the ability to influence those in which there is no direct authority

* Strong conflict management skills and ability to navigate ambiguous situations.

* Superior customer service skills (patience, empathy, active listening, service recovery, high degree of attentiveness & follow through)

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$107,040 - $160,560

Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

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