Client Service Manager, Time and Attendance - Paychex : Job Details

Overview Manages ongoing service operational functions of the Online Services department to ensure that quality setup and support services are provided to Online Services client base. Responsibilities Plans, organizes, and directs the activities of supervisors and service staff engaged in setup and service of the Online Services client base to optimize client experience. Provides quality service to the Online Services client base to maximize client satisfaction and retention. Recruits and selects qualified supervisors and service staff to support the client base. Sets training policy and schedule to ensure efficient and effective training of staff. Ensures that client setup meets operational expectations and that a successful client transfer occurs between setup and ongoing service personnel to optimize client experience. Maintains acceptable employee turnover rates in order to build knowledgeable staff and minimize staffing costs. Manages department personnel and resources to ensure the highest level of quality service to maximize client retention as measured by monthly client retention survey scores. Identifies and develops employees for future supervisory positions to ensure future department growth. Completes performance evaluations of supervisors and reviews and approves service staff performance reviews to ensure that performance management process is yielding growth, success, satisfaction, and advancement within the employee base. Participates in the budget process and assists Operations Manager in achieving gross profit before sales expense to ensure that the department meets productivity and profitability targets. Acts as Operations Manager in his/her absence to ensure that all issues and situations are resolved in a consistent and timely manner. Qualifications H.S. Diploma - Required 2 years of experience in Supervisory experience. Compensation In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $72,500-$100,000/salary. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package