Client Service Representative - CWC - Acenda Health : Job Details

If you want to make a living by making a difference, join Acenda as anClient Engagement SpecialistAcenda Integrated Health is recruiting for a Client Service Representative to support the Counseling Wellness Center Housing Program in Glassboro, New Jersey.As a non-profit organization, we are solely committed to our mission of moving lives forward. Acenda provides over 100 life-enhancing programs and services to individuals, families, and communities throughout New Jersey. By bringing together our bright teams, innovative services, and understanding, caring hearts, we as an organization are moving upward to move lives forward. We join together to provide a wide range of mental health, crisis services, parenting support, family-focused therapy, and residential programming. As an integrated health organization Acenda values the use of evidence-based practice or EBP's. Are you looking to build a career where you'll make a real impact in the lives of others? Your interest in mental health, human services, or related life experience is valuable to us! We welcome you to join our team of caring, passionate and motivated individuals as a Client Service Representative. Acenda's expert team helps each individual, family and community move forward in their journey towards health and happiness.Program Overview: Counseling and Wellness Centers provide treatments for children, adults, families with personal, interpersonal, marital, social adjustments as well as other clinically significant syndromes.Job Summary: Our thriving counselling center needs an experienced Client Service Representative who believes that clients should be treated as people rather than a number in a file and who understands the value of compassionate service. The position of Client Service Representative includes a significant amount of multi-tasking, but the ideal candidate will know when to slow down, looks clients in the eye and provide personalized service.Key Responsibilities:

• Analyze work, set goals, and develop plans to utilize time effectively
• Exercise independent thinking and good judgment at all times
• Collaborate with Acenda team members to schedule client care as rapid and efficiently as possible
• Develop rapport with clients and clinical staff in addition to reporting any issues to direct supervisor
• Maintain medication schedule, no shows and cancellations for respective locations

Requirements:

• Minimum requirement is a High school diploma or equivalent
• Experience with Electronic Medical Record system, scheduling and previous work in healthcare setting
• Familiarity with insurance verification, preferably Medicare, Medicaid and Commercial plans
• Excellent written and verbal communication skills, customer service skills and proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Office 365)
• Ability to work a flexible evening schedule
• Professionalism and a commitment to excellence in care
• Must have and maintain a valid driver's license with an acceptable driving record.

We Provide:

• $500 Sign-On Bonus
• An Innovative culture that encourages you to grow and learn with the agency
• Mission-driven core
• Health, Vision and Dental coverage for you and your family
• 401(k) with up to a 5% employer match
• Generous time-off
• Flexible Spending Accounts
• Year-end performance bonuses

Additional Information:

• Hourly Rate - $16.50
• Schedule - Monday, Wednesday, Friday: 8am-4pm AND Tuesday, Thursday 10pm-6pm.

Acenda's Equal Employment Opportunity CommitmentAcenda Integrated Health is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Acenda's support of Diversity, Equity, inclusion and Belonging (DEI&B) brings together a diverse workforce to successfully achieve our mission of moving lives forward in the community. Are you ready to join Team Acenda?Join Team Acenda and enjoy the remarkable opportunity to make an impact on the lives of those living right here in our community! To learn more about Acenda, please visit our website: Department/ProgramCounseling and Wellness Center - Glassboro (CWCG)