Client Service Representative - Grant Creek Veterinary Services - Western Veterinary Partners : Job Details

Grant Creek Veterinary Services is seeking a Client Service Representative to join our team! Our CSRs serve a vital role as the first and last point of contact with a client and their pet. As the face of the hospital, they greet visitors with warmth and compassion, fostering trust in the veterinary team, and ensuring a welcoming atmosphere.In this role, you will schedule and manage the flow of appointments, provide empathetic customer service while multi-tasking between a multi-line phone system and in-person clients, process financial transactions, answer inquiries, and provide essential information about the services we provide. This position is ideal for candidates with a background in fast-paced customer service, who are friendly and outgoing, detail-oriented, excellent at multi-tasking, and committed to contributing to a team-focused environment.This is a full-time position, with a [4/10 schedule and availability needed Monday-Friday.Full-time benefits and compensation:

• Compensation: $16-19/hour, based on experience and skillset
• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program
• 401k options

Minimum qualifications and skillset:

• 1+ years of client service experience
• Previous veterinary experience is required
• Proficiency in the following skills:
  • Client service and communication
  • Welcoming and discharging patients
  • Managing phone lines
  • Booking appointments
  • Setting up new clients and patients

Get to know us:Missoula natives Dr. Mike Keast and his wife, Kim, founded Grant Creek Vet in 2009 and have grown the practice to be a 2-doctor clinic with a talented support staff team, including a CVT!. This growth allows Dr. Keast to focus his attention on what he loves most-surgery! Between him and our associate, our hospital provides advanced services like complex soft tissue surgeries, TPLO, laryngeal paralysis, fracture repair, gallbladder removal, and more. We're well-equipped, have great team longevity, and a staff that works well together. Currently, we are open Monday - Friday and take our last appointment at 4:30 pm to ensure our entire staff has a healthy work/life balance and time to explore our beautiful Missoula, Montana, community.If you are interested in becoming part of a team with an excellent community reputation, a positive work environment, and fantastic work/life balance, APPLY TODAY. We look forward to hearing from you!