Client Service Representative - GoodVets : Job Details

GoodVets is a community of animal hospitals co-owned with veterinarians. Sitting at the intersection of quality-first and people-first, GoodVets provides an environment of mentorship for all our employees while also providing the high quality of care and hospitality that todays pet parents demand.

At GoodVets, we seek to find professionals passionate about the customer experience. As a Client Service Representative, you will care for our clients pets as much as they do. As the first and last impression of GoodVets, you will be friendly and warm to ensure our patients and clients feel supported throughout their visit at GoodVets.

• Provide elevated customer service while being attentive to client & patient needs
• Identify and work compassionately with clients in various emotional states
• Provide prompt, courteous, and professional telephone and email communication
• Manage multi-line phone system
• Schedule appointments and procedures
• Monitor client flow from check-in to discharge, and process payment transactions
• Assist in cleaning the hospital, including but not limited to keeping reception desk area and lobby clean
• Have the highest communication standards to relay appropriate information between clients and doctors and/or management

• Must be available to work some weekend and evening hours
• Previous veterinary experience is encouraged but not required
• Computer skills: Windows-based computer systems, word processing, email, web search and other skills needed to effectively use the practice management software program

• 401(k) Retirement Plan with match
• Paid holidays
• Friendly employee discounts on veterinary services and products

If this sounds like the adventure you've been searching for, we can't wait to connect with you. Apply today and let's make an impact, together!