Client Service Specialist - Marsh & McLennan Companies : Job Details

ESSENTIAL DUTIES AND RESPONSIBILITIES:Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.* Process new and renewal business within timelines and quality standards, including updating and maintaining information in the client management system.* Escalate issues of increased complexity, according to department standards, to the applicable internal contact.* Provide clients with timely information including plan information, rates, contributions, and carrier contacts.* Set up policy notebooks for delivery to client; assemble proposals and other presentations for client and prospect meetings.* Address and resolve client questions and issues.* Assist in preparation of new and renewal proposals; stewardship reports; service plans; comparisons, and demonstrate creativity in presentation style.* Support service and production team in reaching overall agency revenue and retention goals.* Maintain daily client processing functions such as endorsements, policies, audits, pending cancellations, ID cards.* Assist with all aspects of marketing, as needed.* Take report and monitor claims (if applicable).* Document member and client communications in the client management services tool according to department standards.* Prepare presentations, spreadsheets, direct bill, accounting discrepancies and other communications based on the needs of the internal team and clients.* Assist clients with claims resolution.* Participate in company sponsored seminars, training workshops and webinars to enhance industry knowledge and education.* Other duties and responsibilities assigned by management.Required Qualifications:The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.* Assignment based primarily upon the individual's minimal level of experience and production capacity to service a midsize book of business.* High school diploma or equivalent.* Demonstrated proficiency in computer applications such as Microsoft Office Suite.* Demonstrate strong organizational and project skills.* Strong communication and interpersonal skills (written and verbal).* Act with responsiveness, urgency and professionalism in all matters.* Prioritize work to achieve timely completion of the most critical and sensitive activities.* Respond quickly to client requests and work to provide appropriate information.* Accept accountability for the quality of work.Preferred Qualifications:* Five years of industry-specific experience.* LOB designations.* College or advanced degree.#MMAMCG