Client Services Associate - Entry Level Opportunity - TransPerfect : Job Details

Who We Are

Are you ready to kick-start your career with a leading company in the language services and technology industry? At TransPerfect, we help international brands and organizations enhance their communication, operations, and sales processes for better efficiency and effectiveness. If you thrive in a vibrant and innovative environment, this is the place for you!

Don't worry if you haven't worked in language services before! TransPerfect is more than just a translation agency. Our diverse range of services includes interpretation, multicultural and digital marketing, SEO, website globalization, multimedia work, e-learning, training, and legal support services, all backed by advanced software designed to optimize business processes.

What You Will Be Doing

As a Client Services Associate, you will be the first point of contact for existing clients, managing and coordinating language projects from inception to completion.

• Respond to client inquiries for new project initiatives via our centralized technology platform.
• Work closely with production team members to evaluate project scopes and provide accurate cost and timeline estimates for translation requests.
• Initiate all project-related activities by providing detailed budgets, schedules, and instructions, while anticipating potential challenges.
• Address and resolve client issues before transferring projects to the production team.
• Proactively learn about clients' industries and company cultures to educate your project team and enhance service quality.
• Monitor project progress closely, ensuring strict adherence to deadlines and budgets to deliver high-quality outcomes.
• Act as a liaison between external clients and internal production staff.
• Set and manage client expectations effectively.
• Comply with internal regulations and ISO standards.
• Troubleshoot challenges within projects where necessary.
• Communicate project specifics to the production team and ensure compliance with instructions.
• Investigate client complaints and creatively problem-solve to address issues.

Who We Are Looking For

• Bachelor's degree.
• Excellent written and verbal communication skills in English.
• Strong problem-solving and analytical abilities.
• Experience in customer service or project management is advantageous.
• Exceptional organizational skills with a keen eye for detail and the ability to multitask.
• Proficiency in MS Office applications.
• A team-oriented mindset with prioritization skills.
• A willingness to learn, embrace challenges, and strive for success.

Where Your Career Is Going

TransPerfect offers numerous growth opportunities across all departments. We encourage continuous dialogue with management regarding your career development and aspirations throughout your journey with us.

Join us and turn your job into a thriving career at TransPerfect!

Why TransPerfect

For over 25 years, we have cultivated a culture where diverse ideas are shared, and new initiatives are welcomed. In this dynamic environment, you will find intellectual stimulation that fosters your growth alongside the company. From Intern to President, we believe every employee should have a voice and contribute to our exemplary services.

We offer a comprehensive benefits package that includes health, dental, and vision insurance, a 401k match, access to childcare resources, and other perks. Plus, enjoy your birthday off—we celebrate that you're part of the team!

TransPerfect is an equal opportunity employer, providing equal employment opportunities to all individuals without regard to race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by law.

Compensation: $50,000

Benefits: Health insurance, retirement benefits, paid time off, and other voluntary benefits.